Medical Scheduler and Patient Outreach

Freddie Mac; United States; Remote; USD 42,000 - 58,000; Full time

Job summary

A leading medical facility is hiring a Remote Medical Scheduler to enhance patient interactions and ensure smooth scheduling processes. This role focuses on booking appointments, following up with patients, and supporting service improvement efforts. Ideal candidates will have experience in medical scheduling, strong communication skills, and a warm approach to patient care, particularly in a remote work setting.

Benefits

Competitive Pay

Career Growth Opportunities

A Learning-Focused Culture

Chance to Make a Difference

Job You'll Love

Qualifications

• Experience in medical scheduling or patient relations required.
• Exceptional phone and communication skills needed.
• Ability to work independently in a remote setting.

Responsibilities

• Schedule imaging appointments accurately and professionally.
• Conduct pre-exam confirmation calls to reduce no-show rates.
• Follow up with patients post-exam to gather feedback.

Skills

Customer Service

Communication skills

Detail-oriented

Tools

EMR/scheduling software

Job description

Job Type

Full-time

Description

Remote Medical Scheduler - Bilingual Spanish Preferred

Please note: This is a remote position but you MUST live in Texas and be open to visiting the corporate offices in Houston if required

Memorial MRI and Diagnostic, part of the DICOT family, is looking for a Medical Scheduler & Patient Liaison to help us give patients a more personal experience from start to finish. In this role, you won't just book appointments-you'll be the friendly voice that checks in before the scan, follows up afterward, and helps more patients feel confident and comfortable about moving forward with their MRI.

What We OFFER:

• Competitive Pay
• Career Growth Opportunities
• A Learning-Focused Culture
• A Chance to Make a Difference for patients
• A Job You'll Love

What You'll Do:

• Schedule imaging appointments for patients with accuracy and professionalism
• Conduct pre-exam confirmation calls to answer questions and reduce no-show rates
• Follow up with patients post-exam to gather feedback and ensure satisfaction
• Support internal teams with insight from patient interactions to improve service quality
• Maintain documentation and scheduling data with a high degree of accuracy
• Contribute to team efforts aimed at increasing MRI conversion rates

What You'll Need:

• Experience in medical scheduling, customer service, or patient relations
• Exceptional phone and communication skills
• A warm, empathetic, and detail-oriented approach to patient care
• Ability to work independently in a remote setting
• Comfort with EMR/scheduling software and a strong grasp of medical terminology
• Residency in Texas

ABOUT US:

Memorial MRI and Diagnostic, part of the DICOT family, is a leader in outpatient radiology, offering fast and accurate diagnostic services. We provide MRI, CT (CAT Scan), Ultrasound, X-Ray, Nuclear Medicine, Arthrography, and Myelography. DICOT serves the Houston area, Dallas/Fort Worth, Corpus Christi, Beaumont, and nearby communities.

EEO Statement:

We believe in equal opportunities for all and welcome diverse applicants. Memorial MRI and Diagnostic is committed to a workplace free from discrimination or harassment of any kind.

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