MEDICAL SCHEDULER

The University of Texas Rio Grande Valley; McAllen (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

The University of Texas Rio Grande Valley seeks a Full-Time Appointment Coordinator for the oncology area, responsible for scheduling patient appointments, maintaining records, and coordinating communications. Ideal candidates should possess strong organizational and communication skills along with relevant experience in healthcare settings.

Qualifications

• Three years of experience in healthcare scheduling.
• One year of experience with an Associate's degree in Business.

Responsibilities

• Schedule patient appointments based on provider orders.
• Document patient information in the electronic medical record.
• Coordinate processes and routes all paperwork as required.

Skills

Organizational skills

Verbal communication

Written communication

Education

High school diploma or equivalent

Associate degree in Business or related

Job description

To schedule and coordinate patient appointments for the oncology area, including provider visits, diagnostic tests, procedures, and treatments based on provider orders.

Description of Duties

• Accurately schedules patient appointments via patient appointment desk or the schedule orders workqueue; also uses patient communication received via in-basket messaging for coordination of regular and or specialized appointments. Allows for standard or designated turnaround times. Alerts clinical leads of all late add-ons and or cancellations.
• Prepares and maintains daily appointment templates and/or patient records, schedules order workqueues, and in-basket messaging pools.
• Obtains authorizations and/or referrals as needed.
• Coordinates processes and routes all paperwork as required to meet physician and facility requirements.
• Responds to messages and phone calls in a professional and timely manner.
• Documents all patient information in the electronic medical record, including surgical case scheduled. Documents work processes as required.
• Receives and manages multiple telephone calls from internal/external customers, directs calls appropriately in an expedient, courteous and friendly manner, and supervises/trains others to do so.
• Follows standard operating procedures for assigned areas.
• Manages the schedule orders workqueue to ensure timely scheduling of appointments based on expected dates.
• Ensures that scheduling actions needed based on patient appointment reminder responses, are completed daily, or as assigned.
• Assists with all tasks associated with the support of patient care for assigned area.
• Communicates pertinent information regarding specialized, diagnostic, or outside scheduling appointments, and necessary preparations to patients, families, physicians, team members, and other patient care areas in person, by mail, by phone, by online applications, or by in-basket messaging.
• Schedules and coordinates patient appointments for the benefit of the patient, considering factors such as patient demographics, other scheduled appointments, patient preference, etc.
• Schedules orders based on designated procedures defined by leadership; seeks clarification of orders, when needed.
• Maintains knowledge of the CMS list of approved procedures in assigned area as well as the reimbursement table of all managed care contracts.
• Obtains approval for all cases where the procedure, implants or equipment is not covered by contracted or non-contracted insurance payers.
• Performs other duties as assigned.
  
  

Supervision Received

General supervision from assigned supervisor.

Supervision Given

Direct supervision of assigned staff.

Required Education

High school diploma or equivalent.

Preferred Education

Associate degree in Business or related from an accredited program/university

Licenses/Certifications

None.

Required Experience

• Three (3) years experience in healthcare scheduling performing related duties, or
• One (1) year of the required experience with Associate degree in Business or related from an accredited program/university.
  
  

Preferred Experience

Experience in related clinical environment or multi-specialty physician practice.

Equipment

Use of standard office equipment.

Working Conditions

Needs to be able to successfully perform all required duties. Office/healthcare environment; some travel and weekend work is required. Exerting up to 20 pounds of force frequently, and/or a negligible amount of force constantly to move object. UTRGV is a distributed institution, which requires presence at multiple locations throughout the Rio Grande Valley. Work is performed primarily in a general office environment.

Other

Knowledge of and execution of selected tasks related to patient care are critical. Depending on area of assignment, may require knowledge of infusion medication such as: Chemo, Irons, Injections, outside radiology scheduling. Organized and effective at dealing with several activities simultaneously; strong organizational skills required; ability to prioritize. Protects patient health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards. Excellent verbal and written communication skills. Must be able to effectively interact with health care professionals, students, and patients.

Physical Capabilities

N/A

Employment Category Full-Time Minimum Salary Commensurate with Experience Posted Salary Commensurate with Experience Position Available Date 06/02/2025 Grant Funded Position Yes If Yes, Provide Grant Expiration Date