Medical Referral Intake Specialist

VieMed Healthcare; Lafayette (LA); On-site; USD 35,000 - 50,000; Full time

Job summary

VieMed Healthcare is seeking an Intake Coordinator to manage referrals, review medical records for medical necessity, and communicate with sales and referral sources. You will interact with physicians, patients, families, and staff, scheduling setups and maintaining referral status in the system.

The role requires basic knowledge of medical billing, CPT/HCPCS/ICD-10 codes, HIPAA compliance, and experience with billing systems.

Qualifications

• High school diploma or equivalent required with 1–2 years in DME or medical office experience preferred.
• Strong understanding of medical insurance benefits and in-network vs out-of-network concepts.
• Proficient with CPT, HCPCS, ICD-10, HIPAA, and billing regulations; comfortable with medical terminology.

Responsibilities

• Retrieves incoming referrals from portals.
• Reviews medical records to determine medical necessity.
• Communicates with sales team or referral sources about acceptability or missing items.
• Interacts professionally with physicians, patients, families, and co-workers.
• Schedules setups by physicians or staff per policy.
• Documents in the computer system the status of referrals.
• Assists to complete all open referrals.
• Checks network status; sends weekly updates to sales team.
• Reports concerns to Intake Manager/Supervisor.
• Other duties and projects as assigned.

Skills

Effective communication

Customer service

Microsoft Office

Reading medical documentation

HIPAA knowledge

Insurance knowledge

Education

High School Diploma or equivalent

1–2 years DME/medical office experience

Tools

Billing system

Patient database

Job description

VieMed Healthcare is seeking an Intake Coordinator to manage referrals, review medical records for medical necessity, and communicate with sales and referral sources. You will interact with physicians, patients, families, and staff, scheduling setups and maintaining referral status in the system.

The role requires basic knowledge of medical billing, CPT/HCPCS/ICD-10 codes, HIPAA compliance, and experience with billing systems.