Patient-Focused Front Desk Receptionist | Day-One Benefits

Trinity Health; United States; On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Day-one benefits

Career growth opportunities

Supportive team culture

Meaningful work helping patients

Mission-driven organization

Job summary

Trinity Health IHA Medical Group is seeking a Medical Receptionist to deliver outstanding service to patients. You will be the first contact, helping create a positive experience while supporting efficient office operations and high-quality care.

Responsibilities include greeting patients, verifying registration and insurance, scheduling, answering calls, collecting payments, and assisting with MyChart. A High School diploma or GED is required with 1–2 years of related experience preferred.

Qualifications

• Education: High School Diploma or GED or equivalent.
• 1-2 years experience in medical or customer service preferred.
• Course work in insurance/billing and medical practice education preferred but not required.

Responsibilities

• Welcome patients and visitors with professionalism and compassion.
• Check patients in and verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones, respond to inquiries, and route messages appropriately.
• Collect payments and support accurate billing processes.
• Assist with patient communications, paperwork, and MyChart support.
• Maintain patient records and day-to-day office operations.
• Partner with providers and clinical staff to ensure a smooth patient experience.

Skills

Customer service

Communication

Phone handling

Teamwork

Education

High School Diploma or GED

Tools

MyChart

Job description

Trinity Health IHA Medical Group is seeking a Medical Receptionist to deliver outstanding service to patients. You will be the first contact, helping create a positive experience while supporting efficient office operations and high-quality care.

Responsibilities include greeting patients, verifying registration and insurance, scheduling, answering calls, collecting payments, and assisting with MyChart. A High School diploma or GED is required with 1–2 years of related experience preferred.