Medical Receptionist/Front Desk

Ridgeview Medical Center; Belle Plaine (MN); Sur place; USD 21 000 - 28 000; Plein temps

Résumé du poste

Ridgeview Medical Center in Minnesota is seeking a front desk/registration specialist to warmly greet patients, accurately register and schedule visits, and handle related administrative duties. The role requires accurate data entry, insurance verification, and basic math for payments.

Strong English communication and prior customer service are preferred, with readiness for background checks and teamwork in a fast-paced setting.

Qualifications

• Must be able to pass background checks as required for position functions.
• Must communicate effectively in English, both written and spoken.
• Ability to make independent decisions using critical thinking and problem solving.
• Basic computer skills and familiarity with Microsoft Office applications.

Responsabilités

• Register patients in person or by phone, verify information for proper reimbursement.
• Complete pre-visit planning to ensure smooth patient experience.
• Assign guarantor for each patient.
• Greet and provide courteous customer service to all customers.
• Ensure patients receive disclosures, privacy information, and consent to treat documentation.
• Verify insurance eligibility and benefits using real-time systems; act on insurer responses.
• Collect payments and refer to financial counseling as needed.
• Use tools to complete accounts in queue.
• Coordinate requests for release of medical information.
• Perform other duties as assigned.

Connaissances

Customer service

English communication

Microsoft Office

Problem solving

Teamwork

Multi-tasking

Formation

High school diploma or equivalent

Medical Administrative Assistant/Medical Receptionist certificate

Outils

EMR software

Description du poste

Purpose of Job

This position is responsible for creating a positive first impression to the patients, the complete and accurate registration and scheduling for patients and various administrative duties.

Job Functions

1. Efficiently registers patients, in person or via phone, capturing and verifying all required information in order to identify the patient, contact the patient, and receive proper reimbursement for services on initial claim submission.
2. Completes pre-visit planning to ensure seamless patient experience.
3. Assigns the appropriate Guarantor for each patient.
4. Greets and provides courteous customer service to internal and external customers.
5. Ensures patient receive necessary disclosures, privacy information, and sign the Consent to Treat documentation.
6. Verifies insurance eligibility and benefit information using real time eligibility; reviews the insurers response to each verification request and takes appropriate action based on the response to ensure the proper insurance plan and billing address are entered into the system.
7. Collects financial obligations from patients and/or refers patient to Patient Financial Services for financial counseling.
8. Uses resources, tools and procedures to complete accounts in assign work queues.
9. Coordinates requests for release of medical information.
10. Performs other duties as assigned.

Minimum Education / Work Experience

• 16 Years old
• Previous Customer Service Experience

Knowledge / Skills / Abilities

• Ability to meet and maintain necessary background checks as aligned with position functions
• Ability to communicate in the English language for effective written and verbal correspondence in order to complete job functions as mentioned above
• Capable of making independent decisions with the use of strong critical thinking and problem solving skills
• Knowledge of basic computer functions and Microsoft Office applications
• Ability to perform basic math functions and count money
• Ability to respond appropriately to unpredictable situations and diverse patient populations
• Ability to work autonomously and as a team
• Ability to multi-task

Preferred Qualifications

• High school graduate or equivalent
• One year of medical office experience or completion of Medical Administrative Assistant/Medical Receptionist Certificate
• Previous electronic medical software experience
• Bilingual

Link to Employee Health Physical Demands

Compensation

Many factors are taken into consideration when determining compensation such as: the requirements of the position, experience, education, knowledge, and skills along with location and internal equity. Pay listed does not include any shift, weekend, or other differentials.

Benefits

Ridgeview strives to provide comprehensive and market competitive benefits to meet the needs of our employees and their families.

Click here to view the benefits available.