Medical Receptionist/Front Desk

Ridgeview Medical Center; Chanhassen (MN); On-site; USD 36,000 - 48,000; Full time

Job summary

Ridgeview Medical Center is seeking a front desk registration specialist to create a positive first impression for patients, handling in-person and phone scheduling accurately and supporting multiple administrative duties.

You will verify patient information, assign guarantors, collect payments, and coordinate releases of medical information while delivering courteous service in a busy outpatient environment.

Qualifications

• High school diploma or GED required.
• Previous customer service experience preferred.
• Knowledge of basic computer functions and Microsoft Office.

Responsibilities

• Efficiently registers patients in person or by phone and verifies information for accurate filing and billing.
• Completes pre-visit planning to ensure smooth patient experience.
• Greets customers and maintains courteous service.
• Verifies insurance eligibility and processes billing details.
• Coordinates release of medical information and handles payment collections.

Skills

Customer service

English communication

Problem solving

Microsoft Office

Basic math

Teamwork

multitasking

Education

Highschool diploma or GED

Medical Administrative Assistant/Medical Receptionist Certificate (preferred)

Tools

Epic EMR

Job description

Purpose of Job

This position is responsible for creating a positive first impression to the patients, the complete and accurate registration and scheduling for patients and various administrative duties.

Job Functions

1. Efficiently registers patients, in person or via phone, capturing and verifying all required information in order to identify the patient, contact the patient, and receive proper reimbursement for services on initial claim submission.
2. Completes pre-visit planning to ensure seamless patient experience.
3. Assigns the appropriate Guarantor for each patient.
4. Greets and provides courteous customer service to internal and external customers.
5. Ensures patient receive necessary disclosures, privacy information, and sign the Consent to Treat documentation.
6. Verifies insurance eligibility and benefit information using real time eligibility; reviews the insurers response to each verification request and takes appropriate action based on the response to ensure the proper insurance plan and billing address are entered into the system.
7. Collects financial obligations from patients and/or refers patient to Patient Financial Services for financial counseling.
8. Uses resources, tools and procedures to complete accounts in assign work queues.
9. Coordinates requests for release of medical information.
10. Performs other duties as assigned.

Minimum Education/Work Experience

• Highschool diploma or GED
• Previous Customer Service Experience

Knowledge/Skills/ Abilities

• Ability to meet and maintain necessary background checks as aligned with position functions
• Ability to communicate in the English language for effective written and verbal correspondence in order to complete job functions as mentioned above
• Capable of making independent decisions with the use of strong critical thinking and problem solving skills
• Knowledge of basic computer functions and Microsoft Office applications
• Ability to perform basic math functions and count money
• Ability to respond appropriately to unpredictable situations and diverse patient populations
• Ability to work autonomously and as a team
• Ability to multi-task

Preferred Qualifications

• One year of medical office experience or completion of Medical Administrative Assistant/Medical Receptionist Certificate
• Previous electronic medical software experience (Epic)

Link to Employee Health Physical Demands

Compensation

Many factors are taken into consideration when determining compensation such as: the requirements of the position, experience, education, knowledge, and skills along with location and internal equity. Pay listed does not include any shift, weekend, or other differentials.

Benefits

Ridgeview strives to provide comprehensive and market competitive benefits to meet the needs of our employees and their families.