Patient Access Representative

Ridgeview Medical Center; Waconia (MN); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Comprehensive benefits

Competitive compensation

Job summary

A healthcare facility in Minnesota is seeking individuals for the Patient Registration role. This position involves registering patients, verifying insurance information, and providing excellent customer service in a fast-paced environment. Previous healthcare experience and strong customer service skills are required. The ideal candidate should be detail-oriented and able to manage high-stress situations effectively. Comprehensive benefits and competitive compensation are offered.

Qualifications

• High school graduate or equivalent required.
• 1-2 years previous healthcare experience preferred.
• Familiar with medical terminology.

Responsibilities

• Efficiently registers patients and captures required information.
• Verifies insurance eligibility and benefits.
• Provides professional customer service to internal and external customers.
• Meets established quality and productivity standards.

Skills

Customer service experience

Ability to handle high-stress environments

Communication in English

Attention to detail

Education

High school graduate or equivalent

Post-secondary education in a related field

Tools

Microsoft Office

Job description

Purpose of Job

This position is responsible for complete and accurate pre-registration and registration of various patient types, including, inpatient admissions, outpatient, emergency services, and same day surgeries at multiple locations.

Job Functions

1. Efficiently registers patients, in person or via phone, capturing and verifying all required information in order to identify the patient, contact the patient, and receive proper reimbursement for services on initial claim submission.
2. Assigns the appropriate Guarantor for each patient.
3. Ensures patients receive necessary disclosures, privacy information, and signs the Consent to Treat documentation.
4. Verifies insurance eligibility and benefit information using real time eligibility; reviews the insurer’s response to each verification request and takes appropriate action based on the response to ensure the proper insurance plan and billing address are entered in the system.
5. Completes the MSQ, as appropriate, for patients with Medicare.
6. Collects financial obligations from patients and provides financial counseling including hospital presumptive eligibility (HPE) screenings and applications) and/or estimates when appropriate.
7. Reconciles and performs end of day cashier duties.
8. Works with internal staff and third‑party payers to obtain information necessary for the registration.
9. Assists and refers internal and external customers to proper resources for questions.
10. Provides professional and courteous customer service to internal and external customers.
11. Adheres to strict confidentiality when handing patient information.
12. Meets established quality and productivity standards/requirements.
13. Performs other duties as assigned.

Minimum Education/Work Experience

• High school graduate or equivalent
• 1-2 years previous healthcare experience
• Familiar with medical terminology
• Strong customer service experience

Knowledge/Skills/Abilities

• Ability to effectively handle high‑stress, fast‑paced environment.
• Ability to meet and maintain the necessary background checks as aligned with position functions.
• Ability to communicate in the English language for effective written and verbal correspondence in order to complete job functions as mentioned above.
• Ability to multi‑task and high attention to detail.
• Ability to perform basic math functions and count money.
• Ability to serve patients in a friendly and efficient manner.
• Knowledge of basic computer functions and Microsoft Office applications.
• Ability to work autonomously and as a team.
• Ability to respond appropriately to unpredictable situations and diverse patient populations.
• Capable of making independent decision with the use of strong critical thinking and problem solving skills.

Preferred Qualifications

• Post‑secondary education in a related field
• Bilingual

Physical Demands

Link to Employee Health Physical Demands

Compensation

Many factors are taken into consideration when determining compensation such as: the requirements of the position, experience, education, knowledge, and skills along with location and internal equity. Pay listed does not include any shift, weekend, or other differentials.

Benefits

Ridgeview strives to provide comprehensive and market competitive benefits to meet the needs of our employees and their families.

Click here to view the benefits available.