Medical Receptionist

Piedmont HealthCare PA; Troutman (NC); On-site; USD 19,000 - 25,000; Full time

Job summary

Piedmont HealthCare PA in Troutman, NC is seeking a friendly receptionist to greet patients, answer phones, schedule appointments, and manage intake tasks in a busy healthcare office. You will verify insurance, collect co-pays, prepare charts, and support staff with clerical duties while upholding HIPAA standards and providing excellent customer service.

This role requires accuracy, strong communication, and the ability to handle multiple tasks in a fast-paced environment with professionalism

Qualifications

• High school diploma or GED required.
• Minimum of one year in customer service.
• Healthcare experience preferred (receptionist).
• Experience with office equipment.
• 50 wpm typing preferred.
• Clear communication skills.
• Ability to follow written and oral instructions.
• Ability to maintain HIPAA compliance.

Responsibilities

• Greets customers in a polite, prompt, helpful manner and notifies appropriate staff.
• Completes paperwork and uses the computer system for billing information.
• Updates patient information, collects co-pays, and obtains signatures.
• Maintains clean, orderly waiting area and reading materials.
• Answers phone in a pleasant manner and addresses needs promptly.
• Assists with photocopying, typing, and scheduling lab/radiology work.
• Counts cash drawer daily and makes bank trips as needed.
• Opens and closes the office at appointed times.
• Sorts mail and prepares and distributes mail as assigned.
• Updates charges as needed and edits as directed by office.
• Maintains office supply inventory as assigned.
• Prepares prescriptions to pharmacies as assigned.
• Maintains HIPAA compliance at all times.
• Attends staff meetings and records minutes.
• Performs other duties as required.

Skills

Reception tasks

Clinic policies

Office equipment

Customer service

Phone communication

Organizational skills

Reading instructions

Typing

Education

High school diploma or GED

Tools

Phone system

Computer

Fax machine

Scanner

Copier

Job description

Description

Responsible for greeting customers, answering telephones taking telephone messages, making appointments and registrations, calling patients to remind of appointments, making referral appointments with due diligence, verifying insurance coverage, collecting payment from patients, filing patient notes in charts, re-filing charts, scanning insurance cards, face sheets, charts, etc., making copies of patient’s insurance cards and patient notes, making appropriate copies of medical records to send to other physicians, providing information, communicating with departments.

ESSENTIAL FUNCTIONS:

1. Greets customers in polite, prompt, helpful manner. Provides any necessary instructions/directions. Informs appropriate department/person of person’s arrival. Additionally, receives visitors and drug representatives and notifies appropriate person.
2. Completes necessary paperwork, such as encounter forms. Uses computer system to generate information necessary for billing.
3. Updates patient information, collects co-pays, provides any necessary forms needing completion, and obtains signatures as necessary.
4. Maintains clean, orderly waiting area and reading materials.
5. Answers phone in pleasant manner and deals with customer needs expeditiously.
6. Supplements office staff as reception tasks permit by assisting with photocopying, computer input/typing, scheduling laboratory or radiology work as directed.
7. Counts cash drawer daily and goes to bank as necessary.
8. Opens and closes office at appointed time.
9. Collect, sort, distribute and prepare mail as assigned by office.
10. Key charges and makes any edits as necessary as assigned by office.
11. Checks and maintains office supply inventory as assigned by office.
12. Preparation of prescriptions to pharmacies as assigned by office.
13. Maintains HIPAA compliance at all times.
14. Attends office staff meetings, records minutes and maintains in a file accessible to all staff.
15. Such other and further responsibilities as may be deemed necessary.

Requirements

EDUCATION:

High school diploma or GED.

EXPERIENCE:

Minimum of one-year experience in customer service setting, preferably six months receptionist experience in health care setting and experience with office equipment.

REQUIREMENTS:

50 wpm typing skill preferred.

KNOWLEDGE AND SKILL REQUIREMENTS:

1. Knowledge of reception tasks, clinic policies/procedures, paperwork.
2. Knowledge of how to use office equipment including phone, computer.
3. Knowledge of customer service concepts and techniques.
4. Skill in using office equipment satisfactorily and handling paperwork/filing adequately.
5. Skill in customer service principles by creating a pleasant waiting room atmosphere.
6. Ability to communicate clearly in person and on the phone and establish/maintain cooperative relationships with patients, families, physicians, staff and other customers.
7. Ability to organize and prioritize tasks effectively.
8. Ability to read, understand and follow oral written instructions. Can file correctly by alphabetic or numeric systems.

ENVIRONMENTAL/WORKING CONDITIONS:

Office setting, well ventilated and well lighted.

PHYSICAL/MENTAL DEMANDS

Sitting/standing for long periods of time. Requires eye-hand coordination, finger dexterity. Must be able to view computer screens for long periods. Occasional stress related to workload and customers with problems.