Medical Receptionist/Front Desk

Ridgeview; Chanhassen (MN); On-site; USD 34,000 - 42,000; Full time

Job summary

Ridgeview in Minnesota is seeking a Medical Office Receptionist to register patients, schedule visits, and perform general administrative duties. You will greet patients, verify insurance, and handle billing communications to ensure a smooth patient experience.

The role requires strong customer service, basic computer skills, and the ability to multi-task in a fast-paced healthcare environment. Prior medical office exposure is preferred, Epic experience a plus.

Qualifications

• Highschool diploma or GED required.
• Previous Customer Service Experience required.
• Ability to meet and maintain necessary background checks.
• Ability to communicate in English for written and verbal correspondence.
• Capable of basic math and handling money.
• Knowledge of basic computer functions and Microsoft Office applications.

Responsibilities

• Efficiently registers patients in person or by phone, verifies information for proper reimbursement.
• Completes pre-visit planning to ensure seamless patient experience.
• Assigns the appropriate guarantor for each patient.
• Greets and provides courteous customer service to internal and external customers.
• Ensures patients receive disclosures, privacy information, and Consent to Treat documentation.
• Verifies insurance eligibility and benefits; ensures correct plan and billing address are entered.
• Collects financial obligations or refers to Patient Financial Services for counseling.
• Uses tools to complete accounts in assigned work queues.
• Coordinates requests for release of medical information.
• Performs other duties as assigned.

Skills

Customer service

English communication

Microsoft Office

Critical thinking

Multi-tasking

Teamwork

Education

Highschool diploma or GED

Medical Administrative Assistant Certificate

Medical Receptionist Certificate

Tools

Epic

Job description

Purpose of Job

This position is responsible for creating a positive first impression to the patients, the complete and accurate registration and scheduling for patients and various administrative duties.

Brief Description

This position is responsible for creating a positive first impression to the patients, the complete and accurate registration and scheduling for patients and various administrative duties.

Job Functions

• Efficiently registers patients, in person or via phone, capturing and verifying all required information in order to identify the patient, contact the patient, and receive proper reimbursement for services on initial claim submission.


• Completes pre-visit planning to ensure seamless patient experience.


• Assigns the appropriate Guarantor for each patient.


• Greets and provides courteous customer service to internal and external customers.


• Ensures patient receive necessary disclosures, privacy information, and sign the Consent to Treat documentation.


• Verifies insurance eligibility and benefit information using real time eligibility; reviews the insurers response to each verification request and takes appropriate action based on the response to ensure the proper insurance plan and billing address are entered into the system.


• Collects financial obligations from patients and/or refers patient to Patient Financial Services for financial counseling.


• Uses resources, tools and procedures to complete accounts in assign work queues.


• Coordinates requests for release of medical information.


• Performs other duties as assigned.

Minimum Education/Work Experience

• Highschool diploma or GED


• Previous Customer Service Experience

Knowledge/Skills/ Abilities

• Ability to meet and maintain necessary background checks as aligned with position functions


• Ability to communicate in the English language for effective written and verbal correspondence in order to complete job functions as mentioned above


• Capable of making independent decisions with the use of strong critical thinking and problem solving skills


• Knowledge of basic computer functions and Microsoft Office applications


• Ability to perform basic math functions and count money


• Ability to respond appropriately to unpredictable situations and diverse patient populations


• Ability to work autonomously and as a team


• Ability to multi-task

Preferred Qualifications

• One year of medical office experience or completion of Medical Administrative Assistant/Medical Receptionist Certificate


• Previous electronic medical software experience (Epic)

Link to Employee Health Physical Demands

Compensation

Many factors are taken into consideration when determining compensation such as: the requirements of the position, experience, education, knowledge, and skills along with location and internal equity. Pay listed does not include any shift, weekend, or other differentials.

Benefits

Ridgeview strives to provide comprehensive and market competitive benefits to meet the needs of our employees and their families.