Medical Receptionist & Epic Scheduling Clerk

Mercyhealth; Rockford (IL); On-site; USD 23,000 - 35,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life & Disability Insurance

FSA/HSA Options

Paid time off

Job summary

Mercyhealth in Rockford, IL is seeking a friendly medical receptionist to manage clerical tasks and patient flow. You will answer calls, schedule appointments in Epic, register patients, collect co-pays, and help keep the lobby organized with professional, compassionate service.

The role requires strong interpersonal communication, basic keyboard and medical terminology knowledge, and flexibility for peak hours.

Qualifications

• High School diploma or equivalent preferred.
• Previous medical reception or reception experience preferred.
• Ability to handle multiple tasks with accuracy in a fast-paced environment.
• Basic knowledge of Epic is preferred.

Responsibilities

• Answers incoming telephone calls and routes to appropriate personnel.
• Schedules patient appointments in Epic and handles registration tasks.
• Collects co-pays and posts online payments in Epic.
• Maintains lobby areas and greets visitors professionally.
• Preps routes for daily appointments and reviews queues for accuracy.

Skills

Interpersonal skills

Written communication

Keyboard skills

Medical terminology

Epic knowledge

Education

High School diploma or equivalent

Job description

Mercyhealth in Rockford, IL is seeking a friendly medical receptionist to manage clerical tasks and patient flow. You will answer calls, schedule appointments in Epic, register patients, collect co-pays, and help keep the lobby organized with professional, compassionate service.

The role requires strong interpersonal communication, basic keyboard and medical terminology knowledge, and flexibility for peak hours.