Patient Access & Registration Specialist

Mercy Health System; Rockford (IL); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life & Disability Insurance

FSA/HSA Options

Paid time off

Tuition reimbursement

Well-being Programs

Job summary

Mercyhealth in Rockford, IL is seeking a patient registration clerk to greet patients, verify insurance, collect payments, and register patients for ER, urgent care, and outpatient services. You will support the front desk, answer phones, balance cash drawers, and help coordinate with care teams to keep admissions moving smoothly.

Candidates should have a high school diploma and 1–2 years of customer service experience; EPIC/EMR familiarity is preferred.

Qualifications

• High school diploma or equivalent preferred.
• 1–2 years customer service experience required.
• Knowledge of third-party payors preferred.

Responsibilities

• Register patients for ER, urgent care and outpatient visits with accuracy.
• Verify insurance information and collect co-pays as needed.
• Enter patient data into the electronic medical record system.
• Answer phone inquiries and coordinate with care teams.
• Balance cash drawer and ensure timely billing processing.

Skills

Customer service

Communication

Teamwork

Adaptability

Education

High school diploma or equivalent

Tools

EPIC

EMR systems

Cash handling

Job description

Mercyhealth in Rockford, IL is seeking a patient registration clerk to greet patients, verify insurance, collect payments, and register patients for ER, urgent care, and outpatient services. You will support the front desk, answer phones, balance cash drawers, and help coordinate with care teams to keep admissions moving smoothly.

Candidates should have a high school diploma and 1–2 years of customer service experience; EPIC/EMR familiarity is preferred.