Medical Receptionist & Epic Scheduling Champion

Mercy Health System Corporation; United States; On-site; USD 23,000 - 35,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

FSA/HSA Options

Generous, accruing paid time off

Paid Parental and caregiver leave

Tuition and certification reimbursemen

Well-being Programs

Employee Discounts

On-Demand Pay

Financial Education

Annual recognition/awards events

Partner appreciation days

Family entertainment/attractions disc

Job summary

Mercyhealth is seeking a courteous Medical Office Clerk to handle front-desk reception, phone triage, and patient registration in Epic. You will verify demographics, load insurance data, collect co-pays, and assist patients with MyChart while upholding privacy and service standards.

The role emphasizes accurate data entry, excellent communication, and flexible scheduling in a busy hospital environment. Join a supportive team at Mercyhealth facilities across northern Illinois and southern

Qualifications

• Good interpersonal and written communication skills.
• Basic knowledge of keyboard skills and medical terminology preferred.
• Understands and demonstrates Critical Moments of Service techniques and standards.

Responsibilities

• Answer incoming telephone calls, determine caller purpose, and forward to appropriate staff.
• Register patients in Epic and manage check-in, demographics, and insurance information.
• Collect co-pays and process payments in Epic; provide estimated self-pay obligations when appropriate.
• Welcome on-site visitors and control access; maintain lobby areas and assist with MyChart sign-up.
• Safeguard patient privacy per Mercyhealth policies and perform other clerical duties as needed.

Skills

Interpersonal skills

Written communication

Keyboard skills

Medical terminology

Education

High School diploma

Tools

Epic

Job description

Mercyhealth is seeking a courteous Medical Office Clerk to handle front-desk reception, phone triage, and patient registration in Epic. You will verify demographics, load insurance data, collect co-pays, and assist patients with MyChart while upholding privacy and service standards.

The role emphasizes accurate data entry, excellent communication, and flexible scheduling in a busy hospital environment. Join a supportive team at Mercyhealth facilities across northern Illinois and southern