Epic Front Desk & Scheduling Specialist

Mercyhealth; Woodstock (IL); On-site; USD 23,000 - 35,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Life & Disability Insurance

Paid time off

Tuition reimbursement

Employee discounts

Job summary

Mercyhealth in Illinois seeks a courteous Clerical Receptionist to manage front-desk duties, answer calls, welcome visitors, and route messages. The role includes Epic scheduling/registration tasks, EMR check-ins, demographics loading, and insurance verification.

We value patient privacy, strong interpersonal skills, and flexible hours to cover peak times. Mercyhealth offers competitive pay and comprehensive benefits.

Qualifications

• High School diploma or equivalent preferred.
• Previous medical reception or reception experience preferred.
• Understanding and applying Critical Moments of Service techniques.
• Maintains clean reception and lobby areas.
• May work flexible hours and overtime during peak times.

Responsibilities

• Answers incoming telephone calls and forwards to the appropriate personnel.
• Retrieves messages and forwards to the appropriate personnel.
• Welcomes on-site visitors and manages visitor access.
• Performs clerical tasks and maintains office supplies.
• Schedules patient appointments and handles Epic registration check-ins.

Skills

Interpersonal communication

Written communication

Keyboard skills

Medical terminology

Service excellence

Education

High School diploma or equivalent

Reception experience preferred

Tools

Epic

Job description

Mercyhealth in Illinois seeks a courteous Clerical Receptionist to manage front-desk duties, answer calls, welcome visitors, and route messages. The role includes Epic scheduling/registration tasks, EMR check-ins, demographics loading, and insurance verification.

We value patient privacy, strong interpersonal skills, and flexible hours to cover peak times. Mercyhealth offers competitive pay and comprehensive benefits.