Patient Concierge & Registration Specialist

Mercyhealth; Rockford (IL); On-site; USD 24,000 - 39,000; Part time

Benefits offered by this job

Medical, Dental, Vision

Life & Disability Insurance

FSA/HSA Options

Paid time off

Tuition and certification reimburse

Well-being Programs

Job summary

Mercyhealth is seeking a part-time Patient Registration Clerk to handle registration, admissions, and check-in for ER, outpatient, and surgical patients in Rockford, IL. You will verify demographics, insurance, and billing details while maintaining EMR accuracy and enforcing privacy policies.

The role requires strong communication, judgment, and teamwork in a fast-paced hospital setting. Training will be provided, with potential for growth across Mercyhealth locations.

Qualifications

• High school diploma or equivalent required.
• 1–2 years customer service experience preferred.
• Knowledge of third-party payors preferred.
• Medical terminology preferred.

Responsibilities

• Greet patients and visitors with a friendly, helpful demeanor.
• Register patients and verify demographics, insurance, and billing information.
• Assist with PRE-admission and PRE-registration processes.
• Enter data into the electronic medical record accurately.
• Schedule and check in outpatient laboratory visits.
• Maintain cash drawer and balance daily.
• Provide information and coordinate with care teams as needed.

Skills

Customer service

Communication skills

Attention to detail

Interpersonal skills

Education

High school diploma or equivalent

1–2 years customer service experience

Tools

EPIC knowledge

Computer systems & data entry

Job description

Mercyhealth is seeking a part-time Patient Registration Clerk to handle registration, admissions, and check-in for ER, outpatient, and surgical patients in Rockford, IL. You will verify demographics, insurance, and billing details while maintaining EMR accuracy and enforcing privacy policies.

The role requires strong communication, judgment, and teamwork in a fast-paced hospital setting. Training will be provided, with potential for growth across Mercyhealth locations.