Medical PSR Team Lead & Front-Office Training

Center-For-Family-Health; Hanover Township (MI); On-site; USD 52,000 - 66,000; Full time

Job summary

Center-For-Family-Health is seeking a Team Lead for Front Office Training in Michigan. The role centers on developing and guiding Patient Service Representatives, implementing new workflows, and maintaining accurate training materials.

The position emphasizes coaching, process adherence, and collaboration with a Front Office Supervisor to ensure efficient patient intake and administrative operations.

Responsibilities

• Provide training to Patient Service Representatives under direction of Front Office Supervisor
• Offer ongoing coaching and support to Patient Service Representatives
• Serve as a resource for Patient Service Representatives for questions and workflow issues
• Support rollout of new processes and workflow changes
• Monitor and update training materials for accuracy
• Ensure adherence to front-office workflows and communicate improvement opportunities
• Perform Patient Service Representative duties when not training or leading
• Monitor front-office supply inventory and stock levels
• Audit cash boxes monthly and report discrepancies
• Identify performance or disciplinary concerns and escalate as needed
• Ensure compliance with regulations, policies, and work practices

Skills

Training & coaching

Front-office operations

Communication

Process improvement

Team leadership

Job description

Center-For-Family-Health is seeking a Team Lead for Front Office Training in Michigan. The role centers on developing and guiding Patient Service Representatives, implementing new workflows, and maintaining accurate training materials.

The position emphasizes coaching, process adherence, and collaboration with a Front Office Supervisor to ensure efficient patient intake and administrative operations.