Front Staff Lead: Scheduling & Training

Pine Rest Christian Mental Health Svc; Grand Rapids (MI); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

403(b) retirement match

Generous PTO

Job summary

Pine Rest Christian Mental Health Services in Michigan is seeking a Team Support Staff Lead to support front desk and administrative operations, train and coordinate staff, and ensure efficient daily workflows that support high-quality patient care.

The role emphasizes leadership, training initiatives, scheduling coverage, and adherence to Pine Rest policies to foster a supportive, inclusive, and efficient work environment.

Qualifications

• Minimum of 2 years of support staff experience or equivalent with progression in lead, training or mentoring role.
• Completion of high school diploma (or equivalent) is required.

Responsibilities

• Assist in day-to-day operations of the front staff support team.
• Provide daily administration support for the front staff support team.
• Train or coordinate the training and orientation of new front support staff and current front support staff on new procedures and applications.
• Assist in arranging front support staff schedules, assigning work, monitoring workload and coordinating workflow within the department.
• Plan and implement projects assigned by the Supervisor or Clinic Manager.
• Assist in the supervision of the front support staff as directed by the Supervisor or Clinic Manager.
• Greet and direct visitors or patients, answer questions, transfer and screen calls, maintain calendars, and input data in the computer system.
• Maintain department files and perform record-keeping tasks; manage medical records in clinical areas as needed.

Skills

Training coordination

Staff supervision

Customer service

Scheduling

Education

High school diploma

Tools

Data entry systems

Job description

Pine Rest Christian Mental Health Services in Michigan is seeking a Team Support Staff Lead to support front desk and administrative operations, train and coordinate staff, and ensure efficient daily workflows that support high-quality patient care.

The role emphasizes leadership, training initiatives, scheduling coverage, and adherence to Pine Rest policies to foster a supportive, inclusive, and efficient work environment.