Medical PSR Team Lead

Center for Family Health; Jackson (MI); On-site; USD 52,000 - 72,000; Full time

Job summary

Center for Family Health in Michigan seeks a Team Lead for Patient Service Representatives to guide initial and ongoing training and improve front-office workflows.

This role supports the Front Office Supervisor, coaches staff, ensures adherence to procedures, and helps implement new processes while maintaining regulatory compliance. The position also oversees training material updates, identifies performance gaps, and provides day-to-day leadership in a busy clinical office.

Qualifications

• Experience leading training for front-office roles.
• Strong ability to coach staff and identify development needs.
• Familiarity with healthcare front-office processes.

Responsibilities

• Provides initial, ongoing, and follow-up training to Patient Service Representatives under the Front Office Supervisor.
• Coaches and supports Patient Service Representatives and identifies opportunities for training.
• Serves as a resource for front-office questions and workflow issues.
• Monitors training materials and updates them to ensure accuracy.
• Supports rollout of new processes and workflow changes for Patient Service Representatives at the direction of the Front Office Supervisor.
• Audits front-office cash boxes monthly and reports discrepancies.
• Conforms with and abides by all regulations, policies, work practices and instructions.

Job description

• Provides initial, ongoing, and follow-up training to Patient Service Representatives under the direction of the Front Office Supervisor.
• Provides ongoing coaching and support to Patient Service Representatives and identifies opportunities for additional training and development.
• Serves as a resource for Patient Service Representatives, assisting with questions, workflow issues, and front-office processes.
• Supports the rollout and implementation of new processes, procedures, and workflow changes for Patient Service Representatives at the direction of the Front Office Supervisor.
• Monitors Patient Service Representative training materials and updates them as needed to ensure accuracy.
• Monitors adherence to established front-office workflows and procedures and communicates opportunities for process improvement to the Front Office Supervisor.
• Performs Patient Service Representative duties when not actively engaged in training or Team Lead responsibilities.
• Monitors supply inventory across front-office areas and ensures supplies are adequately stocked as needed.
• Audits front-office cash boxes monthly and reports discrepancies in accordance with established procedures.
• Identifies and communicates performance or disciplinary concerns to the Front Office Supervisor for appropriate follow-up.
• Conforms with and abides by all regulations, policies, work practices and instructions.

Equal Opportunity Employer
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