Team Support Lead: Front Desk & Training

Pine Rest Christian Mental Health Svc; United States; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health benefits

401(k) retirement match

Generous PTO

Tuition assistance

Employee Assistance Program

University tuition discount

Job summary

Pine Rest Christian Mental Health Services seeks a Team Support Staff Lead to oversee front staff operations and training. You will schedule, supervise, and mentor staff while ensuring excellent customer service and adherence to policies.

You will coordinate workload, assist in project plans, and support visitors and staff daily in a fast-paced clinic environment. This role emphasizes developing staff, improving workflow, and maintaining accurate records, with involvement in clinical data

Qualifications

• Minimum of 2 years of support staff experience or equivalent with progression in a lead, training, or mentoring role.
• Position requires completion of high school (or equivalent) diploma.
• Strong customer service and communication skills are essential.

Responsibilities

• Assist day-to-day operations of the front staff support team.
• Provide daily administration support for the front staff support team.
• Train or coordinate training and orientation of new and current front staff on procedures.
• Arrange front staff schedules, assign work, monitor workload, and coordinate workflow.
• Plan and implement projects assigned by Supervisor or Clinic Manager.
• Supervise front staff as directed and contribute to development plans.
• Greet and direct visitors, answer questions, transfer calls, and manage calendars.
• Maintain department files and assist in medical record-related tasks where applicable.

Skills

Team leadership

Customer service

Training & mentoring

Education

High school diploma

Job description

Pine Rest Christian Mental Health Services seeks a Team Support Staff Lead to oversee front staff operations and training. You will schedule, supervise, and mentor staff while ensuring excellent customer service and adherence to policies.

You will coordinate workload, assist in project plans, and support visitors and staff daily in a fast-paced clinic environment. This role emphasizes developing staff, improving workflow, and maintaining accurate records, with involvement in clinical data