Patient Services Team Lead & Training Manager

Excelsior-Orthopaedics; Eggertsville (NY); On-site; USD 30,000 - 54,000; Full time

Job summary

Excelsior-Orthopaedics in Amherst, NY seeks a Working Lead Patient Service Representative to oversee all PSR duties and manage a team of PSRs.

The role focuses on identifying and establishing best practices to improve efficiency and patient satisfaction, while leading a team in hiring, performance management, and learning and development. Strong MEDENT EMR experience is preferred, with a commitment to compliance and service excellence.

Qualifications

• Associates degree preferred; HS diploma or GED required.
• 4+ years medical office experience; patient registration experience desired.
• Experience leading a team and/or processes; EMR experience required (MEDENT preferred).

Responsibilities

• Perform all duties listed on the Patient Service Representative Job Description.
• Manage team of direct reports.
• Work with HR and leadership to interview, select, train, evaluate, and provide performance feedback.
• Collaborate with other leads to develop training opportunities; deliver training.
• Review direct report activities to ensure efficient patient flow and satisfaction.
• Regularly audit patient charts to evaluate and determine the level of care provided meets compliance requirements.
• Relays all pertinent information to staff and assures that communications are effectively transmitted and received; interprets and explains practice policies, procedures, objectives, operations, and service organizations.
• Handles other tasks as needed.

Skills

Team leadership

Hiring & training

Performance management

Process improvement

Education

HS diploma or GED required

Associates degree preferred

Tools

MEDENT

Job description

Excelsior-Orthopaedics in Amherst, NY seeks a Working Lead Patient Service Representative to oversee all PSR duties and manage a team of PSRs.

The role focuses on identifying and establishing best practices to improve efficiency and patient satisfaction, while leading a team in hiring, performance management, and learning and development. Strong MEDENT EMR experience is preferred, with a commitment to compliance and service excellence.