Medical Practice Operations Lead

GI Alliance; Leesburg (VA); On-site; USD 95,000 - 125,000; Full time

Job summary

GI Alliance in Leesburg, VA is seeking a Practice Manager to lead the administrative and operational performance of the medical practice. You will partner with Clinical Leader to align operations, quality, patient experience, and strategic objectives.

You will supervise non-clinical staff, manage budgeting, billing, and compliance, and drive workflows to improve efficiency and patient satisfaction while maintaining HIPAA standards.

Qualifications

• Bachelor’s degree preferred.
• 3–5 years medical office management experience; GI/internal medicine preferred.

Responsibilities

• Direct and oversee daily clinic operations to ensure efficiency, productivity, and patient satisfaction.
• Monitor patient flow, scheduling practices, and resource utilization.
• Develop and implement workflows to improve front office operational performance.
• Ensure compliance with organizational policies, accreditation standards, and regulatory requirements.
• Coordinate facility, equipment, and supply management activities.
• Rotate to various clinics within assigned region as needed.
• Provide training to staff in using industry best practices.
• Providing daily oversight and guidance to employees.
• Attend monthly meetings with Leadership Team within the organization.
• Resolving patient issues in-person or over the phone.
• Prepare monthly reports for office and facility utilization to maximize efficiency and productivity.
• Review résumés and interview applicants for staffing needs.
• Retain employee files to document (i.e., personal data, reference checks, compensation, benefits, payroll information, attendance, performance reviews or evaluations, and termination date and reason).
• Support staff when staffing shortage: answer phones, chart prep, scheduling, and rooming patients.
• Ensure correct billing for outpatient and inpatient charges for providers.
• Perform other duties as assigned.
• Promote exceptional customer service and patient-centered care.
• Resolve patient concerns and service recovery issues in a timely manner.
• Monitor patient satisfaction metrics and implement improvement plans.
• Ensure patient confidentiality and compliance with HIPAA regulations.
• Ensure adherence to all federal, state, and local regulations.
• Maintain readiness for audits, inspections, and accreditation reviews.
• Support quality improvement initiatives and performance measurement programs.
• Maintain employee personnel records in accordance with company policy.
• Prepare monthly, quarterly, and annual operational reports.
• Coordinate internal communications and organizational initiatives.
• Participate in leadership meetings and strategic planning activities.
• Perform other duties as assigned.

Education

Bachelor’s Degree

Job description

GI Alliance in Leesburg, VA is seeking a Practice Manager to lead the administrative and operational performance of the medical practice. You will partner with Clinical Leader to align operations, quality, patient experience, and strategic objectives.

You will supervise non-clinical staff, manage budgeting, billing, and compliance, and drive workflows to improve efficiency and patient satisfaction while maintaining HIPAA standards.