Medical Practice Operations Director

Pace Foot And Ankle; Northampton (MA); Hybrid; USD 80,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Paid holidays

Retirement plan

Employee benefits/discounts

Professional development opportunities

Job summary

Pace Foot And Ankle seeks an experienced Medical Practice Manager to lead daily operations for a multi-location medical practice in Northampton, MA. The role requires organizing staff, optimizing scheduling, and ensuring HIPAA and regulatory compliance.

You will oversee billing and revenue-cycle activities, supervise administrative and clinical teams, and drive process improvements to enhance patient experience and efficiency across locations.

Qualifications

• 3–5 years of medical practice management or healthcare operations experience is preferred.
• Supervisory or management experience required.
• Strong knowledge of medical office operations and healthcare workflows.
• Experience with medical billing, insurance claims, accounts receivable, denials, and revenue cycle management is strongly preferred.
• Working knowledge of HIPAA and healthcare compliance requirements.
• Experience with EHR/EMR and practice management systems.
• Strong leadership and employee-management skills.
• Excellent written and verbal communication skills.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Ability to handle confidential and sensitive information professionally.

Responsibilities

• Oversee the day-to-day operations of the medical practice and ensure efficient workflow across locations and departments.
• Supervise, support, and provide direction to administrative and clinical staff.
• Manage employee scheduling, attendance, PTO, coverage, and staffing needs.
• Participate in recruiting, interviewing, hiring, onboarding, training, and evaluations.
• Develop and maintain office policies, procedures, workflows, and staff expectations.
• Work closely with physicians and leadership to implement practice improvements.
• Monitor patient scheduling, office productivity, and provider schedules.
• Address patient complaints and service concerns professionally and promptly.
• Oversee billing and revenue cycle activities including AR and denials.
• Monitor financial/operational reports and identify areas for improvement.
• Coordinate with billing staff and outside vendors for claims and balances.
• Assist with payer enrollment, credentialing, contracting, and insurance issues.
• Maintain compliance with HIPAA, OSHA, Medicare/Medicaid and payer requirements.
• Promote patient safety, quality of care, professionalism, accountability, and compliance.
• Investigate operational or compliance concerns and escalate significant issues.
• Maintain documentation related to staff, operations, policies, and compliance.
• Manage relationships with vendors and outside service providers.
• Oversee supplies, facilities, IT needs, and general operations.
• Coordinate staff and physician meetings, training, and practice initiatives.
• Identify opportunities to improve efficiency, reduce costs, increase collections, and improve patient experience.

Skills

Medical office operations

Leadership

Staff management

Revenue cycle management

HIPAA compliance

EHR/EMR

Office software

Tools

EHR/EMR systems

Practice management software

Microsoft Office

Job description

Pace Foot And Ankle seeks an experienced Medical Practice Manager to lead daily operations for a multi-location medical practice in Northampton, MA. The role requires organizing staff, optimizing scheduling, and ensuring HIPAA and regulatory compliance.

You will oversee billing and revenue-cycle activities, supervise administrative and clinical teams, and drive process improvements to enhance patient experience and efficiency across locations.