Medical Office Training Specialist — Front & Back Office

Coastal Health; Orange Park (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

Coastal Health in Florida is seeking a Front & Back Office Trainer to educate and mentor our medical office staff. You will lead onboarding, reinforce best practices, and provide hands-on training for patient check-in, scheduling, and registration, while supporting rooming, vital signs, and exam prep with MA staff.

If you bring strong medical office experience, a passion for teaching, and Athenahealth familiarity, you will help standardize workflows across multiple locations and partner with

Qualifications

• Experience in medical office operations and front/back office workflows.
• Experience training or mentoring staff in a clinical setting.
• Strong communication and interpersonal skills with a team-oriented attitude.

Responsibilities

• Train and support front and back office staff on daily workflows and best practices.
• Assist with onboarding and training new employees.
• Provide hands-on training for front office functions: patient check-in/check-out, scheduling, and patient registration.
• Train Medical Assistants on back office workflows: rooming patients, taking vital signs, exam room prep, and provider support.
• Reinforce proper documentation, patient care procedures, and office protocols.
• Collaborate with office managers and leadership to identify training needs and improve workflow consistency.
• Provide ongoing support and guidance to team members across our medical office locations.

Skills

Medical office experience

Medical Assistant experience

Training / mentoring

Patient flow management

Athenahealth experience

Job description

Coastal Health in Florida is seeking a Front & Back Office Trainer to educate and mentor our medical office staff. You will lead onboarding, reinforce best practices, and provide hands-on training for patient check-in, scheduling, and registration, while supporting rooming, vital signs, and exam prep with MA staff.

If you bring strong medical office experience, a passion for teaching, and Athenahealth familiarity, you will help standardize workflows across multiple locations and partner with