Training Specialist

Coastal Health; Orange Park (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

Coastal Health in Florida is seeking a Front & Back Office Trainer to educate and mentor our medical office staff. You will lead onboarding, reinforce best practices, and provide hands-on training for patient check-in, scheduling, and registration, while supporting rooming, vital signs, and exam prep with MA staff.

If you bring strong medical office experience, a passion for teaching, and Athenahealth familiarity, you will help standardize workflows across multiple locations and partner with

Qualifications

• Experience in medical office operations and front/back office workflows.
• Experience training or mentoring staff in a clinical setting.
• Strong communication and interpersonal skills with a team-oriented attitude.

Responsibilities

• Train and support front and back office staff on daily workflows and best practices.
• Assist with onboarding and training new employees.
• Provide hands-on training for front office functions: patient check-in/check-out, scheduling, and patient registration.
• Train Medical Assistants on back office workflows: rooming patients, taking vital signs, exam room prep, and provider support.
• Reinforce proper documentation, patient care procedures, and office protocols.
• Collaborate with office managers and leadership to identify training needs and improve workflow consistency.
• Provide ongoing support and guidance to team members across our medical office locations.

Skills

Medical office experience

Medical Assistant experience

Training / mentoring

Patient flow management

Athenahealth experience

Job description

Coastal Health is Growing! We’re Hiring a Front & Back Office Trainer!Coastal Health is excited to expand our team and is looking for an experienced, motivated Front & Back Office Trainer to join our growing organization! This is an addition to our existing team, and we are looking for someone who enjoys teaching, mentoring, and supporting our medical office staff.If you have a strong medical office background, hands-on Medical Assistant experience, and a passion for helping others succeed, we would love to hear from you!Responsibilities:Train and support front and back office staff on daily workflows and best practices.Assist with onboarding and training new employees.Provide hands-on training for front office functions, including patient check-in/check-out, scheduling, and patient registration.Train Medical Assistants on back office workflows, including rooming patients, taking vital signs, preparing exam rooms, and assisting providers as needed.Reinforce proper documentation, patient care procedures, and office protocols.Collaborate with office managers and leadership to identify training needs and improve workflow consistency.Provide ongoing support and guidance to team members across our medical office locations.Qualifications:Previous experience working in a medical office, with knowledge of both front and back office operations.Medical Assistant experience required to support back office training.Previous training, mentoring, or leadership experience preferred.Strong understanding of patient flow, scheduling, clinical workflows, and medical office procedures.Athenahealth experience is a plus!Excellent communication, organizational, and interpersonal skills.A positive, team-oriented attitude with a passion for teaching and supporting others.About Coastal HealthCoastal Health is a growing multispecialty medical group with locations throughout Jacksonville and Southeast Georgia. We are committed to providing quality patient care while creating a supportive environment where our employees can learn, grow, and succeed.Are you ready to share your experience and help develop the next generation of successful medical office team members? We invite you to apply and become part of the Coastal Health family!