Medical Office Support Specialist

Bronson Methodist Hospital; Kalamazoo (MI); On-site; USD 30,000 - 42,000; Full time

Job summary

Bronson Methodist Hospital in Kalamazoo seeks a ProHealth Support Assistant for a full-time, Monday–Friday role with a variable shift. Responsibilities include patient registration, data accuracy, billing support, appointment coordination, and clerical tasks in a busy health system.

The position requires a high school diploma or GED and 6–12 months of related experience, with strong keyboarding, computer skills, and customer service. Epic/Medic/Misys/Tiger experience is preferred.

Qualifications

• High school diploma or GED and 6-12 months of related experience required.
• Must have keyboarding and computer skills, professional communication and excellent customer service.
• Previous computer experience including hospital-based programs (Epic/Medic/Misys/Tiger or other practice management system) preferred.

Responsibilities

• Register patients and verify demographic and insurance information for accurate billing.
• Collect payments for self-pay services.
• Enter payments into the electronic health record.
• Manage workqueues in the electronic health record.
• Schedule and coordinate patient appointments per provider needs.
• Answer phones, take messages, route calls, and relay information per service standards.
• Maintain patient records and ensure confidentiality.
• Perform light clerical duties such as mail, filing, and ordering supplies.

Skills

Keyboarding

Customer service

Professional communication

Organizational skills

Confidentiality

Math skills

Education

High school diploma or GED

Tools

Epic / Medic / Misys / Tiger

Job description

Bronson Methodist Hospital in Kalamazoo seeks a ProHealth Support Assistant for a full-time, Monday–Friday role with a variable shift. Responsibilities include patient registration, data accuracy, billing support, appointment coordination, and clerical tasks in a busy health system.

The position requires a high school diploma or GED and 6–12 months of related experience, with strong keyboarding, computer skills, and customer service. Epic/Medic/Misys/Tiger experience is preferred.