ProHealth Support Assistant - Full Time - M-F - Variable Shift

Bronson Methodist Hospital; Kalamazoo (MI); On-site; USD 30,000 - 42,000; Full time

Job summary

Bronson Methodist Hospital in Kalamazoo seeks a ProHealth Support Assistant for a full-time, Monday–Friday role with a variable shift. Responsibilities include patient registration, data accuracy, billing support, appointment coordination, and clerical tasks in a busy health system.

The position requires a high school diploma or GED and 6–12 months of related experience, with strong keyboarding, computer skills, and customer service. Epic/Medic/Misys/Tiger experience is preferred.

Qualifications

• High school diploma or GED and 6-12 months of related experience required.
• Must have keyboarding and computer skills, professional communication and excellent customer service.
• Previous computer experience including hospital-based programs (Epic/Medic/Misys/Tiger or other practice management system) preferred.

Responsibilities

• Register patients and verify demographic and insurance information for accurate billing.
• Collect payments for self-pay services.
• Enter payments into the electronic health record.
• Manage workqueues in the electronic health record.
• Schedule and coordinate patient appointments per provider needs.
• Answer phones, take messages, route calls, and relay information per service standards.
• Maintain patient records and ensure confidentiality.
• Perform light clerical duties such as mail, filing, and ordering supplies.

Skills

Keyboarding

Customer service

Professional communication

Organizational skills

Confidentiality

Math skills

Education

High school diploma or GED

Tools

Epic / Medic / Misys / Tiger

Job description

Title

ProHealth Support Assistant - Full Time - M-F - Variable Shift

Location

Kalamazoo-820 John St. - Professional Building (ProHealth)

Responsibilities

Work which produces very high levels of mental/visual fatigue, e.g. CRT work between 70 and 90 percent of the time, and work involving extremely close tolerances and considerable hand/eye coordination for sustained periods of time. The job produces some physical demands. Typical of jobs that include regular walking, standing, stooping, bending, sitting, and some lifting of light weight objects.

• Accurately registers patients / customers and confirms patient / guarantor/employer demographic and insurance information is accurate. Completes all required fields in electronic health record to assure accurate billing.
• Collects payments on self pay services.
• Enter payments into electronic health record.
• Manages workqueues in electronic health record.
• Schedules and coordinates patient appointments, according to office / provider preferences and the needs of patients.
• Answers telephones, takes messages, routes callers, and provides / relays information in a manner consistent with service standards.
• Maintains patient medical records according to current required standards. Obtains patient authorization for transfer of any / all private health information.
• Maintains patient confidentiality of data and information.
• Performs basic office duties such as sorting / distributing mail, copying, filing, faxing, ordering supplies, and completing forms, as needed.

Qualifications

High school diploma or general education degree (GED) and 6-12 months of related experience required.

• Must have keyboarding and computer skills, the ability to file accurately, possess professional communication and excellent customer service skills and be able to perform other light clerical duties as assigned.
• Previous computer experience including hospital-based programs (i.e., Epic/Medic/Misys/Tiger or other practice management system) preferred.
• Proficient in ability to organize, alphabetize, and file and prioritize multiple tasks. Must have excellent math skills and be able to use basic office equipment.
• Ability to maintain confidentiality of sensitive medical information.

Shift

Variable

Time Type

Full time

Scheduled Weekly Hours

40

Cost Center

7690 ProHealth (BMH)