ProHealth Support Assistant - Full Time - M-F - Variable Shift

20 Bronson Methodist Hospital; Kalamazoo (MI); On-site; USD 21,000 - 26,000; Full time

Job summary

Bronson Health in Kalamazoo is seeking a ProHealth Support Assistant to handle front desk duties, patient check-in/out, scheduling, and registration in a busy medical office. This full-time role supports providers and staff, requiring strong customer service, accurate data entry, and confidentiality.

Candidates need a high school diploma or GED and 6–12 months related experience; keyboarding and computer skills are essential, with familiarity in Epic/Medic/Misys/Tiger a plus and the ability to

Qualifications

• High school diploma or GED required.
• 6–12 months related experience preferred.
• Strong customer service and professional communication skills required.

Responsibilities

• Greet and check-in/out patients and verify demographics.
• Schedule patient appointments and complete registrations.
• Process payments and manage patient billing in the EHR.
• Maintain patient records with confidentiality and accuracy.
• Use hospital systems (Epic/Medic/Misys/Tiger) as needed; multi-task in a fast-paced environment.

Skills

Customer service

Keyboarding

Communication

Organization

Mathematics

Confidentiality

Education

High school diploma or GED

6–12 months related experience

Tools

Epic/Medic/Misys/Tiger

Job description

CURRENT BRONSON EMPLOYEES - Please apply using the career worklet in Workday. This career site is for external applicants only. Love Where You Work! Team Bronson is compassionate, resilient and strong. We are driven by Positivity which inspires us to be our best and to go above and beyond for our patients, for one another, and for our community. If you’re ready for a rewarding new career, join Team Bronson and be part of the experience.

Location Kalamazoo-820 John St. - Professional Building (ProHealth)

Title ProHealth Support Assistant - Full Time - M-F - Variable Shift

The ProHealth Support Assistant performs various duties including, answering telephones, greeting patients, scheduling patient appointments, completing registration, patient check-in (including verification of patient demographic information) and check-out (including payment collection), coding and/or managing work queues, and handling medical records. Employees providing direct patient care must demonstrate competencies specific to the population served.

High school diploma or general education degree (GED) and 6-12 months of related experience required.

• Must have keyboarding and computer skills, the ability to file accurately, possess professional communication and excellent customer service skills and be able to perform other light clerical duties as assigned.
• Previous computer experience including hospital-based programs (i.e., Epic/Medic/Misys/Tiger or other practice management system) preferred.
• Proficient in ability to organize, alphabetize, and file and prioritize multiple tasks. Must have excellent math skills and be able to use basic office equipment.
• Ability to maintain confidentiality of sensitive medical information.

Work which produces very high levels of mental/visual fatigue, e.g. CRT work between 70 and 90 percent of the time, and work involving extremely close tolerances and considerable hand/eye coordination for sustained periods of time.

The job produces some physical demands. Typical of jobs that include regular walking, standing, stooping, bending, sitting, and some lifting of light weight objects.

• Accurately registers patients / customers and confirms patient / guarantor/employer demographic and insurance information is accurate. Completes all required fields in electronic health record to assure accurate billing.
• Collects payments on self pay services.
• Enter payments into electronic health record.
• Manages workqueues in electronic health record.
• Schedules and coordinates patient appointments, according to office / provider preferences and the needs of patients.
• Answers telephones, takes messages, routes callers, and provides / relays information in a manner consistent with service standards.
• Maintains patient medical records according to current required standards. Obtains patient authorization for transfer of any / all private health information.
• Maintains patient confidentiality of data and information.
• Performs basic office duties such as sorting / distributing mail, copying, filing, faxing, ordering supplies, and completing forms, as needed.

Shift Variable Time Type Full time Scheduled Weekly Hours 40

Cost Center 7690 ProHealth (BMH)

Bronson Healthcare is a community-owned, not-for-profit health system that has been serving southwest Michigan since 1900. Today, with a workforce of 9,000 people and 1,500 medical staff members, it is the area’s largest employer and leading healthcare system. Bronson provides care in virtually every specialty and offers a full range of services from primary care to critical care at more than 100 locations. Bronson’s exceptionally high quality standards enable us to do what’s right for our patients and their families. We are empowered as individuals and as teams, to apply our skills and experience so that every patient receives safe, timely and effective treatment. What’s more, our state-of-the-art, technology and evidence-based processes give us the tools we need to deliver the right care, at the right time. By putting each patient and their family at the center of our work, we demonstrate the dignity and respect we have for each individual we serve. This unwavering commitment to serving others combined with our unique healing environment helps make the patient experience here an exceptional one. The excellence and Positivity of our employees and medical staff has contributed to Bronson Healthcare being ranked by Forbes as one of America’s Best-In-State Employers (2022-23), by Newsweek as one of America’s Greatest Workplaces for Women (2023) and by the National Association for Business Resources as one of the 2023 Top 101 Best and Brightest Companies to Work For.