Healthcare Office Assistant - Patient Care & Scheduling

Bronson Health; Battle Creek (MI); On-site; USD 34,000 - 42,000; Full time

Job summary

Bronson Healthcare in Battle Creek, MI seeks a Practice Support Assistant for full-time, 80 hours per pay period. Primary duties include answering phones, greeting patients, scheduling, check-in, and filing. Experience with hospital programs is preferred and confidentiality is essential.

Candidates should have a high school diploma or GED with 3–6 months related experience; keyboarding and strong customer service skills are required. The role supports clinic operations in a fast-paced setting.

Qualifications

• High school diploma or GED plus 3-6 months related experience is required.
• Previous experience with medical insurance is highly preferred.
• Keyboarding and computer skills are required, with the ability to file accurately.
• Must maintain confidentiality of sensitive medical information and have strong verbal communication.

Responsibilities

• Answer phones and greet patients.
• Schedule appointments and manage patient check-in and file retrieval.
• Direct telephone calls and route messages per service standards.
• Maintain patient records and verify insurance information.
• Enter charges in the practice management system and prepare encounters.

Skills

Customer service

Phone etiquette

Communication

Education

High school diploma or GED

Tools

Medic/MISYS/Tiger

Job description

Bronson Healthcare in Battle Creek, MI seeks a Practice Support Assistant for full-time, 80 hours per pay period. Primary duties include answering phones, greeting patients, scheduling, check-in, and filing. Experience with hospital programs is preferred and confidentiality is essential.

Candidates should have a high school diploma or GED with 3–6 months related experience; keyboarding and strong customer service skills are required. The role supports clinic operations in a fast-paced setting.