Lead Medical Reception & Records Supervisor

IHA; Ypsilanti (MI); On-site; USD 42,000 - 62,000; Full time

Job summary

Trinity Health IHA Medical Group in Michigan is seeking a Medical Reception Supervisor to oversee the Medical Records and Medical Reception teams, ensuring efficient patient flow, high customer satisfaction, and alignment with operational goals.

The role requires at least 3 years in a medical office with reception duties, supervisory experience preferred, and a High School diploma or equivalent; an associate or bachelor's degree in management or healthcare administration is desirable.

Qualifications

• Minimum of 3 years' experience working in a medical office, with reception duties.
• Prior supervisory experience preferred.
• High School diploma or equivalent; degree in management/healthcare is a plus.
• Experience with scheduling and timekeeping is expected.

Responsibilities

• Supervises day-to-day operations of the medical reception and records areas.
• Manages scheduling and timekeeping; covers reception when needed.
• Coordinates with office leadership to ensure compliant workflows.
• Oversees clerical audits and contributes to budget oversight.

Skills

Staff supervision

Timekeeping

Customer service

Communication

Education

High School diploma

Associate’s or Bachelor’s in Management or Healthcare Administration

Job description

Trinity Health IHA Medical Group in Michigan is seeking a Medical Reception Supervisor to oversee the Medical Records and Medical Reception teams, ensuring efficient patient flow, high customer satisfaction, and alignment with operational goals.

The role requires at least 3 years in a medical office with reception duties, supervisory experience preferred, and a High School diploma or equivalent; an associate or bachelor's degree in management or healthcare administration is desirable.