Medical Reception & Records Supervisor

Saint Alphonsus Health System; Michigan; On-site; USD 42,000 - 64,000; Full time

Job summary

Trinity Health IHA Medical Group is seeking a Medical Reception Supervisor to oversee the Medical Records and Medical Reception staff and collaborate with office leadership and the Practice Manager to ensure efficient patient flow and high levels of customer satisfaction.

You will supervise day-to-day operations, manage scheduling, and support budget oversight while maintaining compliance and delivering compassionate service in a Southeast Michigan setting.

Qualifications

• High School graduate or equivalent with coursework in management/supervision.
• Prefer Associate's or Bachelor's degree in Management or Healthcare Administration.
• Minimum 3 years' experience in a medical office; supervisory experience preferred.

Responsibilities

• Oversees day-to-day operations of assigned areas to ensure efficient, fiscally responsible and customer-responsive procedures.
• Ensures efficient scheduling for medical records and medical reception staff and coordinates timekeeping; fills in as medical receptionist when needed.
• communicates with office leadership, providers, triage and staff regarding day-to-day operations and develops clinical protocols to ensure regulatory compliance.
• Manages clerical audits, internal and external, for the office.
• Assists in development and oversight of the office budget.

Skills

Customer service

Team leadership

Time management

Education

High School diploma or equivalent

Associate's or Bachelor's in Management/Healthcare Administration

Job description

Trinity Health IHA Medical Group is seeking a Medical Reception Supervisor to oversee the Medical Records and Medical Reception staff and collaborate with office leadership and the Practice Manager to ensure efficient patient flow and high levels of customer satisfaction.

You will supervise day-to-day operations, manage scheduling, and support budget oversight while maintaining compliance and delivering compassionate service in a Southeast Michigan setting.