Medical Office Scheduling Specialist

Healthcare Outcomes Performance Company; Fort Myers (FL); On-site; USD 19,000 - 25,000; Full time

Job summary

Healthcare Outcomes Performance Company in Fort Myers, FL is seeking a patient services specialist to manage daily phone coverage, schedule appointments using EMR, collect demographics and insurance data, and maintain confidentiality.

The role emphasizes HIPAA compliance, strong customer service, and ability to work in a busy environment; you will coordinate referrals, triage messages, and support pre-registration.

Qualifications

• High school diploma or equivalent.
• Certification/licensure not required.
• Experience with customer service.
• Familiarity with computers and other office equipment.
• Knowledge of insurance plans and procedures.
• Ability to maintain confidentiality of sensitive information.
• Ability to prioritize responsibilities.
• Ability to act calmly and effectively in busy or stressful situations.
• Knowledge of typing/keyboard skills.
• Strong interpersonal skills.

Responsibilities

• Maintain phone coverage 7:30 am–6:00 pm, Monday–Friday.
• Schedule clinic appointments using EMR and scheduling tool.
• Collect demographics, insurance, and medical information.
• Utilize scheduling tools and referral system to schedule patient appointments.
• Confirm insurance eligibility at time of scheduling.
• Process referrals and import documents into patient charts.
• Handle outbound and inbound calls promptly and accurately.
• Back up and respond to all incoming calls and requests.
• Communicate with supervisor about patient concerns.
• Triage and relay messages to appropriate staff.
• Participate in daily operations with pre-registration team.
• Ensure confidentiality of health records and HIPAA compliance.
• Other duties assigned.

Skills

Medical Terminology

Typing Skills

Organizational Skills

Customer Service

Office Equipment

Confidentiality

Prioritization

Calm under Pressure

Insurance Knowledge

Policy Adherence

Relationship Building

Education

High school diploma or equivalent

Job description

Healthcare Outcomes Performance Company in Fort Myers, FL is seeking a patient services specialist to manage daily phone coverage, schedule appointments using EMR, collect demographics and insurance data, and maintain confidentiality.

The role emphasizes HIPAA compliance, strong customer service, and ability to work in a busy environment; you will coordinate referrals, triage messages, and support pre-registration.