Orthopedic Scheduling Specialist

Orthopedic Specialists of SW Florida; Fort Myers (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Orthopedic Specialists of SW Florida is seeking a Full Time Scheduling Clerk in Fort Myers, FL. The role handles appointment scheduling for orthopedic and related providers, ensuring accurate demographic/insurance data, and acting as the liaison between patients and physicians.

The position emphasizes excellent customer service, confidentiality, and efficient coordination with medical staff. Previous medical office experience is preferred, and HIPAA compliance is required.

Qualifications

• High School diploma or GED required.
• Strong communications skills.
• Strong organizational skills.
• Ability to work in a team environment.
• Preferred previous medical assisting/clinical experience or similar.
• Knowledge of basic anatomy and physiology.

Responsibilities

• Accurately schedule appointments for orthopedic, physiatry physicians and physical therapists using standard operating procedures and those unique to each provider.
• Identify patient’s problem and schedule with appropriate physician.
• Assist with identifying patient complaints/concerns and ensuring resolution.
• Obtain/update all demographic/insurance information for patients.
• Obtain all information required for new patient appointments, including testing, records, films.
• Reschedule patients as required.
• Read and understand the physician call schedule.
• Communicate with physician and clinical staff regarding scheduling requirements.
• Provide outstanding customer service while acting as liaison between patient, referring physician and office.
• Facilitate communication between patient and office staff.
• Exercise discretion and good judgment relating to physicians needs.
• Proactively anticipate physician scheduling needs and act with appropriate urgency.
• Proficient use of the computer to schedule/re-schedule/cancel provider appointments.
• Contact cancelled no-show patients to check progress and reschedule appointment as necessary.

Skills

Strong communication skills

Strong organizational skills

Team player

Education

High School diploma or GED

Tools

Scheduling software

Microsoft Office

Job description

Orthopedic Specialists of SW Florida is seeking a Full Time Scheduling Clerk in Fort Myers, FL. The role handles appointment scheduling for orthopedic and related providers, ensuring accurate demographic/insurance data, and acting as the liaison between patients and physicians.

The position emphasizes excellent customer service, confidentiality, and efficient coordination with medical staff. Previous medical office experience is preferred, and HIPAA compliance is required.