Medical Office Scheduler & Front Desk Pro

UCLA Health; Los Angeles (CA); On-site; USD 35,000 - 50,000; Full time

Job summary

UCLA Health is seeking an Administrative Assistant II to manage scheduling, front desk communications, and secretarial support for administrative staff. This role ensures an organized, efficient office environment and contributes to setting and communicating standards of performance across departments.

The position requires proficiency with Windows, Excel, medical terminology, and strong written/spoken English, with flexibility to work varying shifts including weekends and holidays.

Qualifications

• Operates IBM PC, Windows, and Excel.
• Edit correspondence for grammar, spelling and punctuation.
• Clear spoken English with appropriate vocabulary and grammar.
• Maintain confidential subject files.
• Typing 60-70 wpm with accuracy.
• Use standard business letter formatting.
• Knowledge of medical terminology.
• Establish cooperative relationships with staff.
• Set priorities reflecting job importance.
• Adhere to UCLA Medical Center policies and organizational structure.
• Accept shift changes as department needs.
• Respond to emergency calls; disaster readiness.
• Operate terminal, intra-communication system, and photocopier.
• Lift/carry up to 30 lb.
• Sit approx. 85% of time; maintain mobility.
• Know when to seek guidance.
• Work within scope of responsibility.
• Maintain professionalism in presentation and behavior.
• Maintain patient privacy and confidentiality.
• Understand patient/family needs by age.
• Speak, write, and comprehend English.
• Interact professionally with scheduling coordinators, surgeons, staff, and families.
• Organize material/systematically to maximize efficiency.
• Maintain professionalism and adapt to new protocols.
• Handle interruptions effectively.

Responsibilities

• Manage scheduling and front desk communications.
• Provide secretarial support to administrative staff.
• Maintain organized, efficient office operations.
• Implement and communicate performance standards.

Skills

Windows OS

Excel

Grammar editing

Clear communication

Typing speed

Medical terminology

Organization

Prioritization

Interpersonal skills

Shift adaptability

Tools

IBM PC

Job description

UCLA Health is seeking an Administrative Assistant II to manage scheduling, front desk communications, and secretarial support for administrative staff. This role ensures an organized, efficient office environment and contributes to setting and communicating standards of performance across departments.

The position requires proficiency with Windows, Excel, medical terminology, and strong written/spoken English, with flexibility to work varying shifts including weekends and holidays.