Description
The Administrative Assistant II is responsible for all aspects of scheduling, Front Desk communications, and secretarial assistance to administrative staff. He/she is responsible for providing and maintaining an organized, smooth functioning and efficient office environment to ensure maximum services. He/she participates in setting, implementing, communicating, and maintaining standards of performance in each area.
Qualifications
- 1. Possesses working knowledge and ability to operate an IBM PC system, utilizing Windows program, and Excel.
- 2. Skill in editing correspondence for correct grammar, spelling and punctuation.
- 3. Skill in speaking clearly and distinctly using appropriate vocabulary and grammar.
- 4. Skill in confidentially establishing and maintaining subject files.
- 5. Typing skills for preparing business correspondence with speed (60-70 wpm) and accuracy.
- 6. Knowledge of standard business letter and table format.
- 7. Knowledge of standard business letter and table format.
- 8. Working knowledge of medical terminology.
- 9. Ability to establish and maintain cooperative working relationships with other employees.
- 10. Skill in setting priorities that accurately reflect importance of job responsibility.
- 11. Knowledge of and adherence to UCLA Medical Center and Department policies and procedures.
- 12. Knowledge of and adherence to organizational structure.
- 13. Ability to accept shift changes based on the needs of the Department.
- 14. Ability to respond to emergency calls; i.e., in case of a disaster.
- 15. Ability to operate a computer terminal, intra-communication system, and photocopier machine.
- 16. Ability to lift and carry boxes or packages up to 30 lb.
- 17. Ability to spend about 85% of the time sitting or walking, stooping, reaching up and down, handling objects, papers, equipment carefully and safely.
- 18. Ability to recognize when assistance/guidance is needed.
- 19. Functions within the scope of responsibility.
- 20. Ability to maintain professionalism in regards to personal presentation, behaviors, and communications.
- 21. Maintains patient privacy and confidentiality.
- 22. Knowledge of patient and family needs based on the patients' developmental and chronological age.
- 23. Ability to speak, write, and comprehend English.
- 24. Skill in appropriately, professionally and courteously interacting with scheduling coordinators, secretaries, surgeons, residents, health team members, and patient families.
- 25. Skill in organizing material and information in a systematic manner to maximize efficiency and minimize duplication of effort.
- 26. Maintains professionalism and tactfulness in applying scheduling protocols; must be flexible in adapting new protocols.
- Ability to work in an environment with frequent interruptions and distractions