Medical Office Scheduler & Admin Support

The General Hospital Corporation; Northampton (MA); Sur place; USD 24 000 - 34 000; Plein temps

Résumé du poste

Mass General Brigham in Northampton, MA is seeking an administrative and clerical associate for a family medicine site. The role supports clinical service operations, including scheduling, check-in/out, patient greeting, and billing/document handling in a 40-hour onsite workweek.

Responsibilities include coordinating appointments, maintaining records, and assisting with prior authorizations, test results, and system use. Onsite duties with regular daytime shifts.

Qualifications

• Office experience 2–3 years required.
• Experience with patient scheduling and office workflows.
• Familiarity with medical office procedures and confidentiality.

Responsabilités

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders and print appointment schedules.
• Process patient billing forms and scan documents to patient medical records/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co-payments.
• Handles, screens, and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
• Acts as "Super User" for scheduling, registration, and billing systems.
• Provides assistance and training to others in these areas.
• May perform more complex or specialized functions (i.e., surgical scheduling, schedule changes/blocking) at a more advanced competency level.

Connaissances

Office experience

Patient scheduling

Communication skills

Formation

High School Diploma or Equivalent

Description du poste

Mass General Brigham in Northampton, MA is seeking an administrative and clerical associate for a family medicine site. The role supports clinical service operations, including scheduling, check-in/out, patient greeting, and billing/document handling in a 40-hour onsite workweek.

Responsibilities include coordinating appointments, maintaining records, and assisting with prior authorizations, test results, and system use. Onsite duties with regular daytime shifts.