Medical Office Scheduler

The CORE Institute; Phoenix (AZ); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

HSA with company match

401k with company match (PT eligible)

EAP 24/7 support

Employee Appreciation Days

Wellness Events

Job summary

The CORE Institute in Phoenix, AZ is seeking a scheduling-focused professional to manage clinic appointments, verify eligibility, and collect patient demographics using EMR systems. The role emphasizes patient service, data accuracy, and timely communication with care teams.

The ideal candidate has healthcare and call center experience, strong organizational skills, and knowledge of medical terminology and insurance plans.

Qualifications

• Minimum 1 year of experience in the healthcare field is required, previous call center experience is preferred.
• Excellent organizational skills and strong customer service orientation are required with a strong background in computers and data entry.
• Knowledge of medical terminology and insurance plans.

Responsibilities

• Schedule clinic appointments including consultations and follow-up visits, utilizing the EMR and scheduling tool.
• Collect all pertinent demographic information, insurance information, and medical information.
• Utilizes scheduling tools and a referral system to schedule patient appointments.
• Confirm patient is eligible with insurance plan at the time the appointment is scheduled.
• Utilized referral system to process referral, contact the patient to schedule appointment and import referral/documents into patient’s chart.
• Answer and resolve all incoming calls and requests in a timely and accurate manner.
• Communicate with supervisor and/or leads about potential patient concerns.
• Triage and relay necessary messages to appropriate staff members.
• Participates in the daily operations of processing the patient appointment requests as a team alongside the pre-registration team.
• Ensure strict confidentiality of all health records and member information.
• Meets HIPAA guidelines

Skills

Healthcare experience

Call center

Customer service

Data entry

Medical terminology

Insurance knowledge

Organizational skills

Confidentiality

Job description

• HSA with qualifying HDHP plans with company match
• 401k plan after 6 months of service with company match (Part-time employees included)
• Employee Assistance Program that is available 24/7 to provide support
• Employee Appreciation Days
• Employee Wellness Events

Minimum Qualifications:

• Minimum 1 year of experience in the healthcare field is required, previous call center experience is preferred.
• Excellent organizational skills and strong customer service orientation are required with a strong background in computers and data entry.
• Knowledge of medical terminology and insurance plans.

Essential Functions

• Schedule clinic appointments including consultations and follow-up visits, utilizing the EMR and scheduling tool.
• Collect all pertinent demographic information, insurance information, and medical information.
• Utilizes scheduling tools and a referral system to schedule patient appointments.
• Confirm patient is eligible with insurance plan at the time the appointment is scheduled.
• Utilized referral system to process referral, contact the patient to schedule appointment and import referral/documents into patient’s chart.
• Answer and resolve all incoming calls and requests in a timely and accurate manner.
• Communicate with supervisor and/or leads about potential patient concerns.
• Triage and relay necessary messages to appropriate staff members.
• Participates in the daily operations of processing the patient appointment requests as a team alongside the pre-registration team.
• Ensure strict confidentiality of all health records and member information.
• Meets HIPAA guidelines

Equal Opportunity Employer
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