Surgery Scheduler & Patient Experience Coordinator

The CORE Institute; Phoenix (AZ); On-site; Part time

Benefits offered by this job

Monthly $43 stipend for ancillary benefits

HSA with company match

401k plan with company match

Employee Assistance Program available 24/7

Employee Appreciation Days

Employee Wellness Events

Job summary

A healthcare provider in Phoenix is looking for a dedicated medical office scheduler. The candidate will be responsible for tracking surgeries, scheduling appointments, and maintaining patient records in the EMR system. Strong organizational skills, customer service experience, and knowledge of medical terminology are essential. This role is ideal for someone with experience in a medical office or orthopedic clinic, offering opportunities to impact patient care positively.

Qualifications

• 2 years of medical office scheduling or 1-2 years of administration experience combined with orthopedic clinic experience.
• Knowledge of medical terminology and insurance plans.

Responsibilities

• Tracks and obtains medical clearances for scheduled surgeries.
• Calls patients to schedule surgery within 48 hours of the order being signed.
• Communicates clinical instructions for appointments/procedures.
• Updates patient information in the practice management system and EMR.
• Ensures canceled appointments are communicated to all stakeholders.

Skills

Organizational skills

Customer service orientation

Computers and data entry

Job description

• Monthly $43 stipend to use toward ancillary benefits
• HSA with qualifying HDHP plans with company match
• 401k plan after 6 months of service with company match (Part-time employees included)
• Employee Assistance Program that is available 24/7 to provide support
• Employee Appreciation Days
• Employee Wellness Events

Minimum Qualifications:

• 2 years of medical office scheduling or 1-2 years of administration experience combined with orthopedic clinic experience
• Excellent organizational skills and strong customer service orientation are required with a strong background in computers and data entry.
• Knowledge of medical terminology and insurance plans.

Essential Functions

• Tracks and obtains medical clearances for scheduled surgeries.
• Navigates EMR to scribe voicemails and return appropriate calls as needed.
• Call patients to schedule surgery within 48 hours of the order being signed and schedule all pre-op and post-op appointments for the patient.
• Provides ongoing communication with patients regarding pre-certification, authorization, financial counseling, and scheduling process.
• During the financial counseling session, collects patients’ responsibility via telephone or instructs patients to bring required payment to their Pre-op appointment.
• Communicates clinical instructions needed for appointments/procedures.
• Updates the system for any changes or additions to the schedule.
• Accurately updates patient information in the practice management system and EMR.
• Ensures canceled appointments and related ancillary appointments are canceled and communicated to all stakeholders.
• Other duties as assigned.

Equal Opportunity Employer
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