Patient Scheduler

Cancer Center of South Florida PLLC; West Palm Beach (FL); On-site; USD 37,000 - 48,000; Full time

Job summary

Cancer Center of South Florida PLLC is seeking a Patient Scheduler to manage incoming and outgoing calls and efficiently schedule appointments for an assigned patient population in an outpatient setting.

The role includes receptionist duties, clerical support, record-keeping, and coordinating with billing and insurance to ensure patient access and quality care. A healthcare background and EPIC experience are preferred.

Qualifications

• High school diploma or equivalent.
• 1–2 years of healthcare/medical office experience.
• Experience with EMR systems (Epic preferred).
• Experience in patient registration or front office is a plus.

Responsibilities

• Register, schedule, and reschedule appointments for the assigned patient population.
• Coordinate patient referrals to ensure comprehensive care.
• Confirm daily appointments to prevent scheduling conflicts.
• Prepare medical records for each visit and keep records up to date.
• Answer and triage calls; handle inquiries and scheduling requests.
• Update provider contacts and ensure smooth operations.
• Review incoming correspondence and route to appropriate staff.
• Enter patient data and appointment details into the system daily.
• Perform general administrative duties: phones, faxing, filing, email.
• Support clinic operations by handling cancellations and coordinating with billing and insurance.

Skills

Patient registration

Insurance verification

HIPAA compliance

EPIC EMR

Front desk coordination

Data entry

Education

High school diploma or equivalent

Tools

EPIC

Job description

Description

POSITION SUMMARY:

The Patient Scheduler is responsible for managing incoming and outgoing calls to efficiently schedule appointments for an assigned patient population. This role also includes performing various administrative tasks such as receptionist duties, clerical support, record-keeping, and other essential functions to ensure seamless patient access and quality care in an outpatient medical setting.

CORE ESSENTIAL RESPONSIBILITIES:

• Register, schedule, and reschedule appointments for the assigned patient population, ensuring timely and accurate scheduling of all clinic visits.
• Manage and coordinate patient referrals to other healthcare providers and services to ensure comprehensive care.
• Confirm all scheduled clinic appointments daily to ensure accuracy and prevent scheduling conflicts.
• Order, prepare, and generate appropriate medical records for each patient visit, maintaining up-to-date and accurate records.
• Receive, screen, and coordinate telephone calls from healthcare providers and assist with any inquiries or scheduling requests.
• Assist in maintaining and updating provider contact details, including addresses and phone numbers, for smooth operations.
• Receive and review incoming correspondence, forwarding it to the appropriate staff as needed for timely processing.
• Enter and update patient information, appointment details, special instructions, and jurisdiction data into the system daily.
• Perform a variety of administrative duties such as answering phones, making outgoing calls, faxing, filing confidential documents, and utilizing basic internet and email functions.
• Perform other administrative, scheduling, and patient access-related duties as assigned to support clinic operations, including handling cancellations, assisting with special projects, and coordinating with billing and insurance departments.

Requirements

REQUIRED EDUCATION & EXPERIENCE:

• High school diploma or equivalent required.
• One to two years of experience in a healthcare or medical office setting preferred.
• Experience with electronic medical records (EMR) systems, such as Epic, is strongly preferred.
• Prior experience in patient registration, insurance verification, or front office administrative work in a clinical environment is a plus.

REQUIRED CERTIFICATES, LICENSE OR REGISTRATION:

• None

REQUIRED KNOWLEDGE, SKILLS OR ABILITIES:

• Knowledge of patient registration procedures, insurance verification, and healthcare billing practices.
• Familiarity with electronic medical records (EPIC) systems and medical terminology.
• Understanding of HIPAA regulations and best practices for maintaining patient confidentiality and data accuracy.