Medical Office Receptionist & Patient Experience Lead

Marathon Health Inc; Pensacola (FL); On-site; USD 26,000 - 32,000; Full time

Job summary

Marathon Health Inc. seeks a friendly front desk administrator to support our Pensacola health center. You will manage the front office, greet visitors, answer calls, assist with appointments, and handle general administrative tasks to keep patient flow smooth and payments reconciled.

Ideal candidates have a high school diploma or GED with 1–3 years in a medical office, and proficiency with Microsoft Teams and the Microsoft 365 suite; EMR experience is a plus.

Qualifications

• High school diploma or GED required; 1–3 years in a medical office.
• Associate degree in healthcare or related field preferred.
• Proficient with electronic medical record systems; strong MS Teams and MS 365 skills.

Responsibilities

• Answer incoming calls; validate member status and assist with inquiries.
• Greet patients and visitors in person or by phone.
• Schedule appointments and optimize patient and provider time.
• Keep appointments on schedule; notify provider of arrivals and delays.
• Assist with form completion and route questions to medical staff as needed.
• Maintain patient records; ensure confidentiality per HIPAA.
• Collect co-pays; reconcile payments and prepare deposits.
• Support front reception area maintenance and office supplies.
• Assist Medical Assistants with EMR data entry and scanning forms.

Skills

Communication skills

Customer service

Time management

Multitasking

Organizational skills

Discretion & confidentiality

Professionalism

Education

High school diploma or GED

Associate degree preferred

Tools

Microsoft Teams

Microsoft 365 (Word, Excel, Outlook, PowerPoint)

Electronic Medical Record (EMR) system

Job description

Marathon Health Inc. seeks a friendly front desk administrator to support our Pensacola health center. You will manage the front office, greet visitors, answer calls, assist with appointments, and handle general administrative tasks to keep patient flow smooth and payments reconciled.

Ideal candidates have a high school diploma or GED with 1–3 years in a medical office, and proficiency with Microsoft Teams and the Microsoft 365 suite; EMR experience is a plus.