Medical Office Receptionist & Patient Concierge

Confluence Health; Moses Lake (WA); On-site; USD 24,000 - 36,000; Part time

Benefits offered by this job

Retirement Plan

Pool Differential

Sick Leave

Shift Differential

Employee Assistance Program

Job summary

Confluence Health in Washington's Moses Lake area is seeking a pool front desk representative to greet patients, schedule visits, and coordinate with medical staff for smooth patient flow. This hourly pool role supports registration, insurance verification, and basic billing tasks while delivering superior service in a busy clinic environment.

Responsibilities include managing the waitlist, answering calls, collecting co-pays, and ensuring accurate patient data.

Qualifications

• English communication required, both written and spoken.
• Typing speed of at least 35 words per minute.
• Basic computer skills for daily office tasks.

Responsibilities

• Greets patients and visitors in a prompt, courteous manner and prepares patient information for the visit.
• Coordinates with providers and support staff for efficient patient flow and appointments.
• Schedules, cancels and reschedules appointments and uses the waitlist as needed.
• Answers telephone and provides outstanding customer service for every encounter.
• Verifies billing, demographic, and insurance information and assists with basic coding when required.
• Collects co-pays and payments and explains policy to patients; balances cash drawer as needed.

Skills

English communication

Typing 35 wpm

Basic computer skills

Education

High school diploma or GED

Job description

Confluence Health in Washington's Moses Lake area is seeking a pool front desk representative to greet patients, schedule visits, and coordinate with medical staff for smooth patient flow. This hourly pool role supports registration, insurance verification, and basic billing tasks while delivering superior service in a busy clinic environment.

Responsibilities include managing the waitlist, answering calls, collecting co-pays, and ensuring accurate patient data.