Receptionist - Moses Lake Anticoagulation

Confluence Health; Moses Lake (WA); On-site; USD 24,000 - 36,000; Part time

Benefits offered by this job

Retirement Plan

Pool Differential

Sick Leave

Shift Differential

Employee Assistance Program

Job summary

Confluence Health in Washington's Moses Lake area is seeking a pool front desk representative to greet patients, schedule visits, and coordinate with medical staff for smooth patient flow. This hourly pool role supports registration, insurance verification, and basic billing tasks while delivering superior service in a busy clinic environment.

Responsibilities include managing the waitlist, answering calls, collecting co-pays, and ensuring accurate patient data.

Qualifications

• English communication required, both written and spoken.
• Typing speed of at least 35 words per minute.
• Basic computer skills for daily office tasks.

Responsibilities

• Greets patients and visitors in a prompt, courteous manner and prepares patient information for the visit.
• Coordinates with providers and support staff for efficient patient flow and appointments.
• Schedules, cancels and reschedules appointments and uses the waitlist as needed.
• Answers telephone and provides outstanding customer service for every encounter.
• Verifies billing, demographic, and insurance information and assists with basic coding when required.
• Collects co-pays and payments and explains policy to patients; balances cash drawer as needed.

Skills

English communication

Typing 35 wpm

Basic computer skills

Education

High school diploma or GED

Job description

Salary Range

$17.13 - $26.45

Overview

Located in the heart of Washington, we enjoy open skies, snow-capped mountains, and the lakes and rivers of the high desert. We are the proud home of orchards, farms, and small communities. Confluence Health actively supports the communities we serve and their quality of life through our community support program and through our individual efforts as involved community members.

Pool Employees of Confluence Health receive a range of benefits in addition to compensation.

• Retirement Plan
• Pool Differential
• Sick Leave
• Shift Differential
• Employee Assistance Program

Summary

Please Note: This is a pool position. No guarantee of hours.

Courteously and professionally greets, instructs, directs and schedules patients and visitors. Serves as a liaison between patient and medical support staff. Provides outstanding customer service in all interactions.

Position Reports To: Practice Manager

Essential Functions

1. Greets patients and visitors in a prompt, courteous manner, prepares patient information for the visit.Coordinates with providers and support staff for efficient patient flow.
2. Schedules, cancels and reschedules appointments. Utilizes the waitlist for patients requesting an earlier appointment, and for filling provider openings.
3. Answers telephone, and provides outstanding customer service for every encounter.
4. Operates general office equipment.
5. Verifies accurate billing, demographic, and insurance information at every encounter. Accurately codes new insurance using available resources.
6. Obtains or initiates required waivers for non-covered services. Confirms referral has been obtained when required. Contacts referring office as needed.
7. Collects co-pays and payments on accounts and provides receipts. Explains co-pay and time of service policy to patients, collects patient balance owing on account when appropriate.
8. Ability to balance a cash drawer and perform elementary math functions (addition/subtraction).
9. Required to maintain active Basic Life Support (CPR) certification.
10. Other duties as assigned.

Demonstrate Standards of Behavior and adhere to the Code of Conduct in all aspects of job performance at all times.

Qualifications

Required:

• Ability to communicate effectively in English, verbally and in writing.
• Typing skills at least 35 wpm.
• Basic computer skills.

Desired:

• High school diploma or equivalent (GED).
• One-year work experience in medical office setting.
• Medical terminology desirable.

Physical/Sensory Demands

O = Occasional, represents 1 to 25% or up to 30 minutes in a 2 hour workday.

F = Frequent, represents 26 to 50% or up to 1 hour of a 2 hour workday.

C = Continuous, represents 51% to 100% or up to 2 hours of a 2 hour workday.

Physical/Sensory Demands ForThis Position:

• Walking - F
• Sitting/Standing - F
• Reaching: Shoulder Height - O
• Reaching: Above shoulder height - O
• Reaching: Below shoulder height - F
• Climbing - O
• Pulling/Pushing: 25 pounds or less - O
• Pulling/Pushing: 25 pounds to 50 pounds - O
• Pulling/Pushing: Over 50 pounds - O
• Lifting: 25 pounds or less - O
• Lifting: 25 pounds to 50 pounds - O
• Lifting: Over 50 pounds - O
• Carrying: 25 pounds or less - O
• Carrying: 25 pounds to 50 pounds - O
• Carrying: Over 50 pounds - O
• Crawling/Kneeling - O
• Bending/Stooping/Crouching - O
• Twisting/Turning - O
• Repetitive Movement - F

Working Conditions:

• Work is performed in a reception area. Involves continuous contact with patients. Interaction is constant and with many interruptions.

Job Classification:

• FLSA: Non-Exempt
• Hourly/Salary: Hourly

Physical Exposures For This Position:

• Unprotected Heights - No
• Heat - No
• Cold - No
• Mechanical Hazards - No
• Hazardous Substances - Yes
• Blood Borne Pathogens Exposure Potential - Yes
• Lighting - No
• Noise - No
• Ionizing/Non-Ionizing Radiation - No
• Infectious Diseases - Yes