Medical Office Reception & Scheduling Specialist

101 Riverside Hospital, Inc.; United States; On-site; USD 23,000 - 30,000; Full time

Job summary

101 Riverside Hospital, Inc. is seeking a Medical Office Clerk to support patient registration and front desk operations in Williamsburg, VA.

Responsibilities include verifying insurance, scheduling appointments, collecting payments, and ensuring accurate demographics in the registration software. Greet patients, manage phone lines, and coordinate referrals while maintaining a responsive and friendly service standard.

Qualifications

• High School Diploma or GED required or equivalent.
• 1 year medical office experience preferred.
• Experience handling patient registrations and payments is a plus.

Responsibilities

• Check in and check out patients in a timely manner.
• Verify insurance eligibility and collect payments as needed.
• Maintain accurate patient demographics in the registration system.
• Greet patients with professionalism and answer multi-line phones.
• Schedule/reschedule appointments and coordinate referrals.
• Prepare charts and print visit documents (consents, receipts, summaries).
• Assist with referrals and insurance authorizations when required.
• Float to other practices regionally to provide support as needed.
• Participate in team huddles and uphold Riverside Care standards.

Skills

Customer service

Phone etiquette

Scheduling appointments

Insurance verification

Medical office software

Education

High School Diploma or GED

Tools

Patient registration software

Job description

101 Riverside Hospital, Inc. is seeking a Medical Office Clerk to support patient registration and front desk operations in Williamsburg, VA.

Responsibilities include verifying insurance, scheduling appointments, collecting payments, and ensuring accurate demographics in the registration software. Greet patients, manage phone lines, and coordinate referrals while maintaining a responsive and friendly service standard.