Office Assistant - Primary Care New Town

101 Riverside Hospital, Inc.; Williamsburg (VA); On-site; USD 23,000 - 30,000; Full time

Job summary

101 Riverside Hospital, Inc. in Williamsburg, VA is seeking a Medical Office Receptionist to support patient access and registration. You will check in/out patients, verify insurance eligibility, register demographics, greet patients, and manage appointment scheduling.

The role requires a High School Diploma or GED with 1 year of medical office experience preferred. You will also handle chart prep, payments, referrals, and ensure accurate patient information in the system.

Qualifications

• High School Diploma or GED (Required)
• 1 year Medical Office experience (Preferred)

Responsibilities

• Check in and check out patients promptly and accurately.
• Verify insurance eligibility and collect payments as needed.
• Maintain patient demographics in registration software and ensure data accuracy.
• Greet patients and manage multi-line phone calls with professionalism.
• Schedule/reschedule appointments and handle referrals.
• Prepare visit-related documents and assist with chart prep.
• Promote Riverside Care Difference through excellent customer service.
• Collaborate with the team and participate in huddles/meetings.

Skills

Medical office experience

Education

High School Diploma or GED

Job description

Williamsburg, Virginia Hiring Range $16.80 - $21.83/Hourly Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.

Overview Responsibilities include checking in and checking out patients, verifying insurance eligibility, maintaining patient registration by properly entering and updating patient demographics within the patient registration software, greeting patients while answering multi-phone lines, scheduling/rescheduling appointments, creating/scheduling referrals, completing chart prep and providing information to and for the patients. May be asked to float to other practices within the region providing support as needed. What you will do Ensures all patients' registration and demographics information is correct and updated as needed. Completes check-in and check-out in a timely manner. Collects payments from patients regarding appointments, forms, or past due balances. Monitors daily schedule including scheduling/rescheduling appointments, when necessary, i.e. doctor’s illness, meetings, or vacation. Completes clerical chart prep, prepares and prints visit related documents, i.e. consents, receipts, visit summaries, etc. Promotes the Riverside Care Difference through exceptional customer service. Greets all participants to the practice with immediate acknowledgment with eye contact and smile. Manages patient expectations with clear explanations. Uses good telephone etiquette including 4-part greeting and 3 rings or less guideline. Practices warm transfer and proper on-hold techniques. Maintains referrals and insurance information. Obtains referrals or schedules referrals upon receipt from referring location. Ensures referrals are attached with an approved insurance authorization. Obtains insurance authorizations as necessary. Recommends to practice manager any process improvements needed to improve quality of service. Maintains appearance and cleanliness of the reception area. Actively engages in team huddles and staff meetings.

Qualifications Education High School Diploma or GED, Minimum (Required) Experience 1 year Medical Office experience (Preferred)