Patient Registration & Front Desk Specialist

rivhs; Williamsburg (VA); On-site; USD 23,000 - 30,000; Full time

Job summary

Riverside Health System is seeking a Front Desk/Medical Office Clerk in Williamsburg, VA to support patient check-in, verify insurance, and maintain accurate demographics. You will greet patients, schedule visits, and handle referrals, while ensuring smooth operations across the regional practices.

The role involves cash collection, chart prep, and providing excellent customer service to patients and families, with potential regional float to support other sites as needed.

Qualifications

• High School Diploma or GED is required.
• 1 year Medical Office experience is preferred.
• Experience with patient registration and insurance verification is a plus.

Responsibilities

• Check-in and check-out patients accurately.
• Verify insurance eligibility and update patient demographics.
• Schedule/reschedule appointments and manage referrals.
• Collect payments for visits and past due balances.
• Maintain registrations and ensure clean, professional front-desk area.

Skills

Customer service

Communication

Phone etiquette

Patient registration software

Education

High School Diploma or GED

Tools

Patient registration software

Job description

Riverside Health System is seeking a Front Desk/Medical Office Clerk in Williamsburg, VA to support patient check-in, verify insurance, and maintain accurate demographics. You will greet patients, schedule visits, and handle referrals, while ensuring smooth operations across the regional practices.

The role involves cash collection, chart prep, and providing excellent customer service to patients and families, with potential regional float to support other sites as needed.