Office Assistant - Cardiology Specialists

101 Riverside Hospital, Inc.; United States; On-site; USD 23,000 - 30,000; Full time

Job summary

101 Riverside Hospital, Inc. is seeking a Medical Office Clerk to support patient registration and front desk operations in Williamsburg, VA.

Responsibilities include verifying insurance, scheduling appointments, collecting payments, and ensuring accurate demographics in the registration software. Greet patients, manage phone lines, and coordinate referrals while maintaining a responsive and friendly service standard.

Qualifications

• High School Diploma or GED required or equivalent.
• 1 year medical office experience preferred.
• Experience handling patient registrations and payments is a plus.

Responsibilities

• Check in and check out patients in a timely manner.
• Verify insurance eligibility and collect payments as needed.
• Maintain accurate patient demographics in the registration system.
• Greet patients with professionalism and answer multi-line phones.
• Schedule/reschedule appointments and coordinate referrals.
• Prepare charts and print visit documents (consents, receipts, summaries).
• Assist with referrals and insurance authorizations when required.
• Float to other practices regionally to provide support as needed.
• Participate in team huddles and uphold Riverside Care standards.

Skills

Customer service

Phone etiquette

Scheduling appointments

Insurance verification

Medical office software

Education

High School Diploma or GED

Tools

Patient registration software

Job description

Williamsburg, Virginia Hiring Range $16.80 - $21.83/Hourly Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.

Overview Responsibilities include checking in and checking out patients, verifying insurance eligibility, maintaining patient registration by properly entering and updating patient demographics within the patient registration software, greeting patients while answering multi-phone lines, scheduling/rescheduling appointments, creating/scheduling referrals, completing chart prep and providing information to and for the patients. May be asked to float to other practices within the region providing support as needed. What you will do Ensures all patients' registration and demographics information is correct and updated as needed. Completes check-in and check-out in a timely manner. Collects payments from patients regarding appointments, forms, or past due balances. Monitors daily schedule including scheduling/rescheduling appointments, when necessary, i.e. doctor’s illness, meetings, or vacation. Completes clerical chart prep, prepares and prints visit related documents, i.e. consents, receipts, visit summaries, etc. Promotes the Riverside Care Difference through exceptional customer service. Greets all participants to the practice with immediate acknowledgment with eye contact and smile. Manages patient expectations with clear explanations. Uses good telephone etiquette including 4-part greeting and 3 rings or less guideline. Practices warm transfer and proper on-hold techniques. Maintains referrals and insurance information. Obtains referrals or schedules referrals upon receipt from referring location. Ensures referrals are attached with an approved insurance authorization. Obtains insurance authorizations as necessary. Recommends to practice manager any process improvements needed to improve quality of service. Maintains appearance and cleanliness of the reception area. Actively engages in team huddles and staff meetings.

Qualifications Education High School Diploma or GED, Minimum (Required) Experience 1 year Medical Office experience (Preferred)