Office Assistant - Williamsburg Internal Medicine

rivhs; Williamsburg (VA); On-site; USD 23,000 - 30,000; Full time

Job summary

Riverside Health System is seeking a friendly Patient Access Clerk to support front desk operations at our Williamsburg, VA location. The role involves patient check-in/out, insurance verification, and accurate registration in the patient system, with some regional float duties as needed.

Responsibilities include handling payments, scheduling, preparing referrals, and ensuring smooth patient flow. Experience in a medical office is preferred and a high school diploma or GED is required.

Qualifications

• High School Diploma or GED (Required).
• 1 year Medical Office experience (Preferred).

Responsibilities

• Ensures patient registrations and demographics are accurate and up to date.
• Completes check-in and check-out in a timely manner.
• Collects payments for appointments, forms, or past due balances.
• Monitors daily schedule and reschedules as needed due to doctor availability.
• Prepares chart-related documents and prints visit summaries, consents, receipts.

Skills

Medical Office Experience

Education

High School Diploma or GED

Job description

Williamsburg, Virginia

Hiring Range

$16.80 - $21.83/Hourly

Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.

Overview

Responsibilities include checking in and checking out patients, verifying insurance eligibility, maintaining patient registration by properly entering and updating patient demographics within the patient registration software, greeting patients while answering multi-phone lines, scheduling/rescheduling appointments, creating/scheduling referrals, completing chart prep and providing information to and for the patients. May be asked to float to other practices within the region providing support as needed.

What you will do

Ensures all patients' registration and demographics information is correct and updated as needed. Completes check-in and check-out in a timely manner. Collects payments from patients regarding appointments, forms, or past due balances. Monitors daily schedule including scheduling/rescheduling appointments, when necessary, i.e. doctor's illness, meetings, or vacation. Completes clerical chart prep, prepares and prints visit related documents, i.e. consents, receipts, visit summaries, etc.

Promotes the Riverside Care Difference through exceptional customer service. Greets all participants to the practice with immediate acknowledgment with eye contact and smile. Manages patient expectations with clear explanations. Uses good telephone etiquette including 4-part greeting and 3 rings or less guideline. Practices warm transfer and proper on-hold techniques.

Maintains referrals and insurance information. Obtains referrals or schedules referrals upon receipt from referring location. Ensures referrals are attached with an approved insurance authorization. Obtains insurance authorizations as necessary.

Recommends to practice manager any process improvements needed to improve quality of service. Maintains appearance and cleanliness of the reception area. Actively engages in team huddles and staff meetings.

Qualifications

Education

• High School Diploma or GED, Minimum (Required)

Experience

• 1 year Medical Office experience (Preferred)

To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers.