Patient Services Coordinator - Medical Front Desk

Riverside Health; Williamsburg, Northern (VA, KY); Hybrid; USD 23,000 - 30,000; Full time

Job summary

Riverside Health is seeking a friendly and organized Front Desk/Medical Office Clerk in Williamsburg, VA. Responsibilities include patient check-in/check-out, verifying insurance, updating demographics, greeting patients, and coordinating scheduling and referrals.

The role supports multiple practices in the region and emphasizes exceptional customer service. The ideal candidate has at least a high school diploma (or GED) and up to 1 year of medical office experience, with strong communication

Qualifications

• High School Diploma or GED required.
• 1 year medical office experience preferred.
• Strong customer service and communication skills are essential.

Responsibilities

• Check in and check out patients in a timely manner.
• Verify insurance eligibility and process registrations accurately.
• Maintain patient demographics and update records in the registration software.
• Greet patients warmly and manage multi-line phone inquiries with professional etiquette.
• Schedule or reschedule appointments and create referrals as needed.
• Prepare chart documentation and ensure visits are properly summarized for the patient file.

Skills

Customer service

Scheduling

Cash handling

Telephone etiquette

Education

High School Diploma or GED

Tools

Patient registration software

Job description

Riverside Health is seeking a friendly and organized Front Desk/Medical Office Clerk in Williamsburg, VA. Responsibilities include patient check-in/check-out, verifying insurance, updating demographics, greeting patients, and coordinating scheduling and referrals.

The role supports multiple practices in the region and emphasizes exceptional customer service. The ideal candidate has at least a high school diploma (or GED) and up to 1 year of medical office experience, with strong communication