Medical Office Operations Manager

clearway; Frederick (MD); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

PTO up to 96 hours

7 paid holidays

401(k) with company match

Health benefits

Disability coverage

Life/AD&D

Employee Assistance Program

Job summary

Clearway in Frederick, MD is seeking a Site Manager to oversee all administrative operations in the designated office, supervise staff and handle front desk and medical assistant duties, while upholding HIPAA and company mission.

The role requires exceptional organizational, communication, and problem-solving skills, with ability to multi-task, schedule staff, manage reports, and coordinate with doctors and departments. Travel up to 40% may be required.

Qualifications

• High School Diploma or GED AND three (3) years medical office management experience; OR an equivalent combination of education and experience.
• Must have knowledge of Internet and Microsoft Office software (MS Word, MS Excel, MS PowerPoint, MS Outlook).
• Must have excellent written and oral communication skills, including exceptional customer service.
• Must be able to establish and maintain effective working relationships with doctors, clinical staff, other co-workers and the public.
• Must be able to work individually as well as within a team.
• Must be able to follow both verbal and written instructions.
• Must be able to work a flexible schedule.
• Must be able to respond with patience and understanding during stressful conditions related to patient health and emergent situations.
• Must be able to multi-task and prioritize.
• Must demonstrate extreme attention to detail.
• Must possess strong organization skills.
• Must be able to problem solve and use reasoning.
• Must be able to meet predefined quality standards.
• Must maintain and project a professional attitude and appearance at all time.
• Must have a working knowledge of the healthcare field and medical specialty, as well as medical terminology.
• All staff are expected to have a strong desire to provide excellent customer service; to comply with the rules and regulations of those organizations to which we are accountable; to have high ethical and professional standards of conduct; and to have an attitude of wanting to continuously improve their own professional performance.

Responsibilities

• Act as Front Desk Representative and/or Medical Assistant.
• Ensure HIPAA compliance and protect patient confidentiality.
• Organize administrative functions and manage day-to-day staff operations.
• Schedule staff and coordinate coverage.
• Define staff responsibilities and coach/mentor team members.
• Complete personnel evaluations and reporting.
• Promote professional practices and effective communication.
• Advocate for patients and maintain patient rights and wellbeing.
• Manage patient records per HIPAA rules.
• Ensure appointments are properly scheduled and balances collected.
• Foster interdepartmental collaboration and oversee supply ordering.
• Prepare and review daily reports and distribute timely.
• Cross-train staff for coverage during absences.
• Maintain doctor schedules and office operations.
• Handle patient complaints promptly and professionally.
• Ensure timely payroll timecards approval.

Skills

Customer service

Communication skills

Organization

Multi-tasking

Problem solving

Detail oriented

Education

High School Diploma or GED

Bachelor’s Degree

Tools

Internet

MS Office (Word, Excel, PowerPoint, Outlook)

Job description

Clearway in Frederick, MD is seeking a Site Manager to oversee all administrative operations in the designated office, supervise staff and handle front desk and medical assistant duties, while upholding HIPAA and company mission.

The role requires exceptional organizational, communication, and problem-solving skills, with ability to multi-task, schedule staff, manage reports, and coordinate with doctors and departments. Travel up to 40% may be required.