Medical Office Manager - Practice Operations Leader

Clinical-Associates,-P.a.; Baltimore (MD); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Paid Holidays

PTO

Life Insurance

401K with matching

Job summary

Clinical Associates in Baltimore County seeks an experienced Medical Office / Practice Manager to oversee daily operations, supervise staff, and ensure smooth patient flow across site locations.

Shift Hours: Mon-Fri 8:30 am - 5:00 pm; travel to other site locations is required. Responsibilities include financial/billing oversight, customer service, communication, personnel, EHR, facilities, and general operations.

Qualifications

• High School diploma; Bachelor’s degree in business, Health Care Administration, or related field preferred.
• Minimum 4 years supervisory experience.
• Knowledge of general medical office procedures.
• Proficiency in computer skills with a willingness and ability to learn new applications.
• Excellent time management skills with a proven ability to meet deadlines.
• Exceptional organizational skills and attention to detail.
• Excellent oral and written communication skills.
• Ability to interact effectively with culturally diverse patients and employees.
• Ability to convey a positive attitude and project a professional image.
• Ability to remain flexible and work independently and as a member of the team.
• Requires long periods of sitting, intermittent standing, reaching, and bending; travel between site locations.

Responsibilities

• Reviews daily productivity goals with providers and staff.
• Monitors and reports on providers’ schedules ensuring utilization and maximization.
• Ensures employee compliance with cash handling and billing procedures.
• Reviews and codes invoices to be submitted to accounts payable.
• Available to staff and physicians to handle after-hours administrative emergencies.
• Intercedes at a higher level when patient concerns are escalated.
• Exemplifies an empathetic and caring demeanor towards staff, patients, and visitors.
• Interacts with patients and families/caregivers respectfully and efficiently.
• Promotes a positive image and communicates the company's mission and vision.
• Programming phones to correlate with on-call providers within the Department.
• Ensures all systems, providers and staff utilize the established on-call system.
• Facilitates Department staff and providers team meetings.
• Recruits for vacant positions and coordinates new hire orientation.
• Coordinates ongoing staff training, including OSHA and HIPAA compliance.
• Completes new hire competencies and manages weekly scheduling.
• Supervises, evaluates, and provides management support to staff and providers.
• Directs workflow of site staff and evaluates work assignments.
• Maintains understanding of the EPM/EHR system and ensures workflow compliance.
• Oversees facilities maintenance and keeps waiting/exam rooms clean and welcoming.
• Supports the goals and missions of Clinical Associates.

Skills

Supervisory experience

Time management

Organizational skills

Communication skills

Proficiency with computer systems

Education

Bachelor’s degree in Business / Health Care Administration / related field

High School diploma

Job description

Clinical Associates in Baltimore County seeks an experienced Medical Office / Practice Manager to oversee daily operations, supervise staff, and ensure smooth patient flow across site locations.

Shift Hours: Mon-Fri 8:30 am - 5:00 pm; travel to other site locations is required. Responsibilities include financial/billing oversight, customer service, communication, personnel, EHR, facilities, and general operations.