Medical Office Operations Manager

Kuresmart; Frederick (MD); On-site; USD 30,307 - 34,440; Full time

Benefits offered by this job

Paid time off (PTO)

Holidays

401(k) with employer match

Health benefits

Disability insurance

Life/AD&D

Employee Assistance Program

Voluntary benefits

Job summary

Kuresmart in Frederick, MD seeks a Site Manager to oversee all administrative operations in the designated office, supervising front desk staff and medical assistants while upholding HIPAA and company standards. You will organize administrative functions, schedule staff, manage records, and collaborate with management to improve workflows and patient care.

This full-time role requires strong organizational skills, excellent communication, and the ability to work both independently and as part of

Qualifications

• High School Diploma or GED AND three (3) years medical office management experience; OR an equivalent combination of education and experience.
• Must have knowledge of Internet and Microsoft Office software (MS Word, MS Excel, MS PowerPoint, MS Outlook).
• Must have excellent written and oral communication skills, including exceptional customer service.
• Must be able to establish and maintain effective working relationships with doctors, clinical staff, other co‑workers and the public.
• Must be able to work individually as well as within a team.
• Must be able to follow both verbal and written instructions.
• Must be able to work a flexible schedule.
• Must be able to respond with patience and understanding during stressful conditions related to patient health and emergent situations.
• Must be able to multi‑task and prioritize.
• Must demonstrate extreme attention to detail.
• Must possess strong organization skills.
• Must be able to problem solve and use reasoning.
• Must be able to meet predefined quality standards.
• Must maintain and project a professional attitude and appearance at all time.
• Must have a working knowledge of the healthcare field and medical specialty, as well as medical terminology.
• All staff are expected to have a strong desire to provide excellent customer service; to comply with the rules and regulations of those organizations to which we are accountable; to have high ethical and professional standards of conduct; and to have an attitude of wanting to continuously improve their own professional performance.

Responsibilities

• Primarily acts as a Front Desk Representative and/or Medical Assistant.
• Performs job in accordance with Company Mission, vision and goals.
• Exercises confidentiality in all areas, abiding by HIPAA rules and regulations.
• Organizes all administrative functions and is responsible for efficient day-to-day functioning of related staff.
• Is responsible for staff schedules and ensuring coverage in the absence of a staff member. Schedules for appropriate overage and utilization of support staff.
• Clearly defines each administrative staff member’s job responsibilities.
• Assists staff members through coaching, mentoring and other development activities.
• Completes administrative and clinical personnel evaluations.
• Establishes and maintains an environment that promotes and supports professional practices and standards.
• Serves as a role model in leadership abilities, applications of principles of teaching, management and effective communication.
• Complies with established best practices and policies/procedure.
• Acts as a patient advocate, ensuring a setting that protects the rights of the patient and provides an atmosphere that does not compromise the patient’s physical or mental wellbeing, safety or dignity.
• Possess the ability to recognize and initiate the correction of problem areas.
• Oversees the proper handling of patient medical records, as required under HIPAA regulations.
• Ensures that all appointments are scheduled appropriately and adhere to the applicable internal policies and procedures.
• Ensures patient balances are collected.
• Promotes smooth interaction with other departments and fosters good interdepartmental relations.
• Responsible for ordering necessary office supplies.
• Creates, reviews and manages daily reporting.
• Ensures all reports are accurately submitted/distributed in a timely manner.
• Cross trains all staff to ensure effective coverage during absences.

Skills

Communication skills

Customer service

Teamwork

Multi-tasking

Attention to detail

Organizational skills

Problem solving

HIPAA knowledge

Education

High School Diploma or GED

Bachelor’s Degree

EMR experience

Tools

MS Word

MS Excel

MS PowerPoint

MS Outlook

Internet

Job description

Kuresmart in Frederick, MD seeks a Site Manager to oversee all administrative operations in the designated office, supervising front desk staff and medical assistants while upholding HIPAA and company standards. You will organize administrative functions, schedule staff, manage records, and collaborate with management to improve workflows and patient care.

This full-time role requires strong organizational skills, excellent communication, and the ability to work both independently and as part of