Medical Office Operations Lead - Reception & Records

trinityhealth; Virginia (MN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Day-one benefits

Career growth

Supportive culture

Job summary

Trinity Health IHA Medical Group is seeking a Medical Reception Supervisor to oversee Medical Records and Medical Reception staff. You will ensure efficient patient flow, satisfaction, productivity, and alignment with leadership goals.

Responsibilities include supervising daily operations, coordinating scheduling, communicating across teams, auditing clerical processes, and assisting with budgeting to support high-quality care.

Qualifications

• High School graduate or equivalent with management coursework.
• Prefer Associate's or Bachelor's in Management/Healthcare Administration.
• Minimum of 3 years in a medical office with reception duties; supervisory experience preferred.

Responsibilities

• Supervises day-to-day operations of assigned areas to ensure efficient procedures.
• Ensures scheduling for medical records and reception staff and handles timekeeping.
• Communicates with leadership, providers, triage and staff on day-to-day operations; develops protocols for compliance.
• Manages clerical audits, internal and external for the office.
• Assists in developing and overseeing the office budget.

Skills

Staff supervision

Medical office administration

Customer service

Education

High School diploma or equivalent

Associate's or Bachelor's in Management or Healthcare Administration

Job description

Trinity Health IHA Medical Group is seeking a Medical Reception Supervisor to oversee Medical Records and Medical Reception staff. You will ensure efficient patient flow, satisfaction, productivity, and alignment with leadership goals.

Responsibilities include supervising daily operations, coordinating scheduling, communicating across teams, auditing clerical processes, and assisting with budgeting to support high-quality care.